Марина

MARYNA BIDNYK
Manager of
customer service

Work Experience
Fenix International Limited
Customer support manager
2019
- Leading and overseeing the customer support team,

2022 ensuring they are well-trained, motivated, and
equipped to handle customer inquiries.
Conducting performance reviews, offering feedback,
[відкрити контакти](див. вище в блоці «контактна інформація») and helping with career development for team
members.
[відкрити контакти](див. вище в блоці «контактна інформація») Dealing with escalated or complex customer
complaints and issues that the team cannot resolve.
Hesselnberg street 77,
Organizing training sessions for the customer support
Wuppertal, 42285
team to enhance their product knowledge,
communication skills, and problem-solving abilities.
Collaborating with other departments (e.g., sales,
Education product development) to address recurring issues or
Bachelor of Economic feedback from customers.

National Mining University
2015
British International school
2006 - 2010 -
Interpreter
Master of International 2017
Relationships Consecutive interpretation during teachers meetings

National Mining University, and a parent-teacher discussion

Dnipro Managing and providing written translations
Preparing necessary documents
2010 - 2011

2013
Language Accent Engineering
-
Personal assistant
2015
Ukrainian
Organizing and maintaining the calendar of the
Russian employer.
Handling phone calls, emails, and other forms of
English -C1 communication on behalf of the employer.

French - B2 Managing documents, files, and records, including
physical and digital filing.
Italian - B1 Organizing meetings, conferences, or social events.
German - Assisting with the management of projects by
coordinating tasks and deadlines.
course A1.2 Consecutive interpretation at the meetings

Skills 2010
Ukrainian Construction Enterprise
-
Financial manager
Driving license B 2012
Financial Planning and Analysis
Zoho CRM
Preparing accurate financial statements, including
Microsoft Office balance sheets, income statements, and cash flow
statements
ZenDesk