Денис

Denys Hryshchuk
Technical Customer Suppor t Speci al i st

 EXPERIENCE
Stay Group Location
Customer and Technical service 02/2023 - Present
iGaming and entertainment industry
 CONTACTS • Online casino/gambling: technical and VIP customer support, troubleshooting
and bug research, beta testing, document verification and transaction
 [відкрити контакти](див. вище в блоці «контактна інформація») processing (deposits, cashouts) presentation of updates and functionality,
 [відкрити контакти](див. вище в блоці «контактна інформація») handling complaints and suggestions, participating in brainstorming sessions
on improvements, mentoring interns, monitoring KPIs, and anti-fraud analysis.
 https://t.me/donpriap
Technical support for seven services.
 City: Kyiv
EBay Service Location
C 15.05.1994
Distributor of goods Date period
• Sales and analytics on eBay: creating and optimizing product listings,
communicating with buyers, searching for and verifying product information,
 SUMMARY analyzing market trends and prices.

Customer service and sales
Kodak Valencia, California,
professional with proven success in
USA
the iGaming sector, eBay distribution,
Photographer and event coordinator Date period
and event management. Expertise
• Event photography and videography, guest reception, venue and decor design,
includes VIP client support, market
ticket and invitation management, accounting, and documentation processing.
trend analysis, and event
coordination, driving measurable
improvements in customer
Logistics Specialist Location
satisfaction and sales growth. Fluent Freight transportation across the United States Date period
in multiple languages and trained in • Coordinated USA freight transport, managed documentation, organized
QA testing, equipped to deliver routes, tracked cargo, and communicated with shippers, receivers, and drivers.
exceptional service and support in
dynamic environments.
 EDUCATION
 LANGUAGES Spoleczna Akademia Nauk Warsaw, Poland
Master 10/2015 - 10/2017
ENGLISH Proficient • Specialization: management and human resource management
• Educational level: Master (full-time)
FRENCH Intermediate
Taras Shevchenko National University of Kyiv Kyiv, Ukraine
POLISH Native Direction
Bachelor (full-time) 09/2011 - 09/2015
UKRAINIAN Native • Philology
• Specialization: French, literature and translation, English
• Educational level: Bachelor (full-time)

 SKILLS
Google Services Jira Live Chat
Slack SoftSwiss FL Studio
VST Plugins Discord
Console and OS Emulators
 INTERESTS
Sound production

Video game testing

Culinary arts

Singing

Stage acting

 TRAINING / COURSES
QA Manual – Training
program covering manual
testing, SDLC principles,
testing techniques, and
writing bug reports