Tetiana

TETIANA ZORINA
Truck Dispatcher | Berlin, Germany | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven Truck Dispatcher with over 4 years of experience in U.S. freight operations. Specializes in load
booking, route optimization, driver coordination, and real-time problem resolution. Strong understanding of U.S.
transportation regulations and customer service standards. Consistently delivers efficient, on-time, and profitable
transportation solutions. Fluent in English, Ukrainian, and Russian.

CORE SKILLS
• Load booking & negotiation
• Route planning & cost optimization
• Driver dispatching & fleet coordination
• Real-time GPS tracking & ETA management
• Customer communication & issue resolution
• Time management & multitasking under pressure
• Documentation, reporting & compliance support
• Microsoft Office & dispatch software proficiency

PROFESSIONAL EXPERIENCE
Truck Dispatcher — MIKO EXPRESS LLC, Sacramento, CA
September 2024 – June 2025
• Managed daily dispatch operations for a fleet of 4 drivers across multiple states.
• Booked profitable loads and optimized routes to reduce fuel costs and improve delivery times.
• Monitored driver progress using GPS systems and provided accurate ETAs to customers and brokers.
• Coordinated responses to delays, breakdowns, and route changes to maintain service reliability.
• Communicated professionally with drivers, brokers, and customers to resolve operational issues.
• Prepared dispatch reports and maintained accurate documentation for management review.

Truck Dispatcher — MISSION CARGO LLC, Alpharetta, GA
February 2016 – July 2018
• Assigned loads based on driver location, equipment type, and route efficiency.
• Managed real-time trip updates and coordinated emergency responses for accidents and breakdowns.
• Advised drivers on corrective actions during road closures, detours, and service disruptions.
• Maintained continuous communication with customers regarding shipment status and delays.
• Ensured accurate documentation and supported compliance and reporting processes.

Online Store Manager — eBay Online Store, Atlanta, GA
November 2019 – May 2021
• Managed customer communications and resolved complaints quickly and professionally.
• Analyzed customer behavior to optimize sales strategies and improve conversion rates.
• Maintained accurate listings, pricing, and inventory data.
• Developed strong organizational, multitasking, and customer service skills applicable to logistics operations.

EDUCATION
Accounting — Expected Graduation: February 2027
American River College — Sacramento, CA

Izmail State Humanitarian University — Izmail, Ukraine
September 2011
LANGUAGES
Ukrainian — Native
English — Advanced
Russian — Bilingual