Anastasia

Anastasiia Yakovlieva
Swindon, UK | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Highly organized and proactive Office Administrator and Executive Support Professional
with over 10 years of experience providing administrative and operational assistance to
executives and teams. Skilled in office coordination, document management, scheduling,
and client communication. Recognized for attention to detail, multitasking, and calm
efficiency under pressure. Fluent in English, Ukrainian, and Russian, with experience in
international business communication.

Key Skills
Office Administration • Executive Support • Diary Management • Travel Coordination •
Meeting Planning • Client Communication • Customer Service • Document Management •
Microsoft Office (Word, Excel, Outlook) • Reports & Invoicing • Team Coordination •
Supplier Management • Project Support • Time Management • Confidentiality • Problem
Solving • Process Improvement • Multitasking • Attention to Detail

Professional Experience
Executive Assistant — U-Works Services LTD | Nov 2020 – Apr 2024

• • Delivered full executive and administrative support to company leadership.
• • Managed calendars, travel bookings, and client correspondence.
• • Prepared and maintained invoices, quotes, and presentations.
• • Supported marketing and advertising campaigns, coordinating external agencies.
• • Represented management in official meetings and external institutions.
• • Ensured smooth daily operations and handled confidential documentation.

Administrator / Personal Assistant — BV Dental Clinic, Kyiv | Sep 2020 – Mar 2022

• • Managed front-desk operations, scheduling, and reporting.
• • Answered calls and coordinated appointments with clients and staff.
• • Processed supplier orders, invoices, and daily records.
• • Supported the director in HR recruitment and performance tracking.
• • Ensured compliance with internal administrative procedures.

Personal Assistant — Private Notary, Kyiv | Aug 2018 – Jul 2020

• • Managed executive calendar, meetings, and business correspondence.
• • Organized business trips, conferences, and client meetings.
• • Prepared letters and legal documentation in English and Ukrainian.
• • Acted as interpreter during meetings with English-speaking partners.
• • Handled confidential information and personal tasks for the executive.

Category Manager Assistant — Papyrus Universal, Kyiv | May 2017 – May 2018

• • Conducted market analysis and supplier negotiations.
• • Maintained product data, pricing lists, and marketing content.
• • Assisted in product positioning, promotions, and sales analysis.

Administrator / Office Manager — Family Dentistry Clinic, Kyiv | May 2016 – Jan 2017

• • Oversaw office operations, client communication, and daily reporting.
• • Managed procurement of supplies, scheduling, and documentation.
• • Improved internal workflow and customer satisfaction.

Earlier Roles: Administrator / PA, MamaDentist Clinic (2015–2016); Administrator, Dolphin
Fitness Club (2014); Producer Assistant, Insight Media (2012–2013).

Education
Bachelor’s Degree in Practical Psychology — Kyiv International University, Kyiv, 2006

Languages
English – Fluent
Ukrainian – Native
Russian – Fluent

Additional Information
Proficient in MS Office (Word, Excel, Outlook) and 1C software. Skilled in team coordination,
communication, and conflict resolution. Knowledge of psychological assessment and
personnel selection. Confident driver; excellent time management and stress resilience.
Interests: yoga, fitness, personal development, and business psychology.