Анастасія

About Me
Energetic and customer-centric professional with a genuine
passion for helping people find effective solutions. My goal is to
go beyond just "closing tickets" and instead transform user
challenges into positive brand experiences. I am a quick learner
when it comes to new software (CRMs, helpdesk tools) and I pride
myself on maintaining composure in high-pressure situations. I
am looking to join a team that values high-quality service and
empathy.

ANASTASIA
RYBAK Experience

@qwurx
Waitress (Gdynia - Poland) 2020 - 2021
My responsibilities include providing guest service, taking
[відкрити контакти](див. вище в блоці «контактна інформація») orders, and maintaining the cleanliness of the dining area. I
also operate the cash register and payment terminal while
[відкрити контакти](див. вище в блоці «контактна інформація»)
effectively responding to and resolving customer needs.
Lublin , Poland
Administrator (Kyiv - Ukraine) 2021 - 2022

Skills Receiving telephone and online bookings, managing
appointment schedules, accepting payments, providing
HelpDesk
information about services, promotions and products.
Slack Responding to customer needs and questions.

Customer support Hotel Business (Geneva-Switzerland) 2022 - 2024
Microsoft 365
Serving hotel guests, checking in and out, working as part of a
Google Sheets team, maintaining a positive image of the hotel. Operating
the cash register and basic hotel systems. Keeping rooms
Working with CRM systems
tidy, responding to customer needs.
Excel
Customer Support (Remote) 2022 - 2024
Confluence

Language Customer support via chat and email. Assistance with
verification, transferring information to personal managers,
English B2 issuing bonuses, resolving issues related to
French C1 deposits and withdrawals.
Ukrainian Native speaker
Russian Native speaker
Polish C1