Мар'яна

MARIANA POLTAVETS
Customer Support Specialist | Client-
Oriented | Multilingual
Strong communication skills & problem-
solving mindset

Profile
Customer-oriented specialist with experience in high-
responsibility and client-facing roles in an international
environment. Skilled in handling customer requests, resolving
[відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram, Viber, WhatsApp issues under time pressure, and delivering clear, empathetic
communication.
[відкрити контакти](див. вище в блоці «контактна інформація») Strong attention to detail, fast learner, and highly
motivated to grow in Customer Support within an international
Alicante, Spain
company.

EDUCATION WORK EXPERIENCE
Bachelor in Philology (Italian & 2021 - present
English Language and Literature) SkyUp Airlines
Taras Shevchenko National University of Kyiv Cabin Crew
2017-2021
Provided high-quality customer service to passengers in a
SKILLS fast-paced, international environment.
Customer communication & issue Worked with large volumes of information under time

resolution pressure, maintaining accuracy and attention to detail.

Handling requests, complaints, and Developed strong problem-solving, decision-making, and
teamwork skills in an international environment.
inquiries
Handled customer inquiries, special requests, and conflict
Attention to detail & multitasking
situations calmly and professionally.
Clear written and verbal
communication 2019-2021
FLEX language center
Problem-solving & decision-making Italian & English teacher
Teamwork in international Prepared structured learning materials, tracked progress,
environments and explained complex information clearly and logically.

Fast learner, adaptable Strengthened analytical thinking and communication
skills.

Tools (Junior level): SQL (basic), Excel
/ Google Sheets, Tableau (basic), data CERTIFICATION
visualization concepts.
Google Data Analytics Professional Certificate
LANGUAGE
Foundations of Data Analytics, Data Cleaning, Data Analysis,
Ukrainian (native) Visualization, Data-Driven Decision Making, Data Analysis with R
English (upper-intermediate)
Italian & Spanish (intermediate)
Programming, and Google Data Analytics Capstone