Anastasiia

ZUIEVA
ANASTASIIA
TASK-BASED, DEADLINE-DRIVEN
WORK
OPERATIONS ASSISTANT

Entry-level administrative professional with experience
supporting internal processes, maintaining records, and
handling email communication. Detail-oriented, reliable,
and comfortable working in structured environments
with clear tasks and deadlines. Looking for a non-voice
role focused on administrative and back-office
responsibilities.

[відкрити контакти](див. вище в блоці «контактна інформація»)
EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
PHOTOBOOTH ATTENDENT
Odesa, Ukraine Snaptique Photobooth [Toronto, Canada]
June 2023 - February 2025
https://t.me/naiazui
Actively listened to customer concerns and provided
tailored solutions, enhancing overall service
HARD SKILLS satisfaction.
Managed professional email communication with
Data Entry & Record Keeping
clients and event organizers, coordinating setup details
Microsoft Office Suite
and ensuring seamless execution. Proactively resolved
(Word, Excel, Outlook, PowerPoint)
last-minute changes and logistical challenges,
CRM Software (Basic knowledge)
adapting quickly to new requirements while
Professional Email Etiquette
maintaining service efficiency and customer
Customer Inquiry Handling
satisfaction.
Office Equipment Handling
Quickly learned and effectively explained complex
(Printers, Scanners, POS terminals)
system functionalities to users, ensuring smooth
Onboarding Support
operations and minimizing technical issues.
Customer Data Handling &
Maintained professionalism and composure in fast-
Confidentiality
paced environments, efficiently handling multiple
customer requests simultaneously.

SOFT SKILLS RETAIL SALES & CUSTOMER SERVICE SPECIALIST
Flowertown C. [Oakwille, Canada]
Empathy & Patience
Multitasking February 2024 - June 2024

Training & Instruction Skills Maintained and updated internal records using POS
Active Listening software, ensuring seamless product tracking and
Adaptability in Communication transaction accuracy.
Deadline Management Managed product inventory by recording stock levels,
Tech-Savvy tracking product locations, and ensuring accurate data
Resourcefulness entry in the system.
Problem-Solving Mindset Coordinated with external company representatives
promoting new products, relaying key information to
management for decision-making.
 FRONT-END SUPERVISOR & INVENTORY COORDINATOR
EDUCATION Sobeys [Oakwille, Canada]

HIGH SCHOOL DIPLOMA Jule 2023 - December 2023
School 72, Ukraine, Odesa
2009 - 2020 Promoted to a Front-End Supervisor within two
months, assisting senior management in overseeing
BACHELOR MEDICAL cashier operations, mentoring new employees, and
PSYCHOLOGY maintaining a smooth checkout process.
MAUP University, Ukraine, Kyiv Monitored inventory levels in the store and deli section,
2021 - 2022
recording product availability, tracking shortages, and
ensuring timely restocking.
PROFESSIONAL
Conducted quality and safety inspections in the deli
CERTIFICATIONS
department, measuring storage temperatures and
Basic Life Support (HCP)
ensuring compliance with food safety regulations.
Completed: 2024-05-12
Smart Serve
INDEPENDENT TRAILER MAINTENANCE & QUALITY
Completed: 2023-09-27
CONTROL SPECIALIST
Nomad Custom Trailers [Burlington, Canada]
September 2022 - June 2023
Independently performed high-precision cleaning and
maintenance on luxury custom trailers, ensuring all
surfaces met quality and hygiene standards.
Maintained thorough records of completed tasks,
ensuring proper documentation of trailer conditions
LANGUAGE before and after servicing.
Worked independently in a high-responsibility
Ukrainian B2 environment, prioritizing tasks, managing time
Russian Native effectively, and ensuring high levels of precision in all
English B2 duties.

CLIENT OPERATIONS SPECIALIST
VeliBC [remote]
June 2025 - current

Managed high-volume multitasking workflows,
handling up to 6 parallel chat cases simultaneously
while accurately documenting data across Back Office
VOLUNTEER systems and Slack.
EXPERIENCE Processed and structured large volumes of complex
information, quickly learning internal tools, rules, and
Senior Care Assistant
procedures in a fast-paced environment.
Provided companionship and
Demonstrated strong self-management and
support to elderly residents,
accountability, consistently completing tasks end-to-
engaging them in conversations
end rather than relying on ongoing back-and-forth
and recreational activities.
communication.
Assisted with daily tasks, such as
meal preparation and light
housekeeping, ensuring a
comfortable living environment.