Pradyumn

PRADYUMN SHUKLA
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary
Dynamic and performance-driven Premium Support Manager with expertise in customer relationship management, strategic communication, and client retention. Proven record of enhancing customer satisfaction, leading support teams, and driving process improvements across iGaming, EdTech, and Automotive industries. Recognized for leadership, problem-solving, and delivering exceptional customer experiences.
Work Experience
Adwiwa – Premium Support Manager (Mar 2025 – Present)
• • Delivering premium support to high-value clients ensuring customer satisfaction.
• • Overseeing service delivery and maintaining KPIs for support operations.
• • Collaborating with management to enhance customer engagement strategies.
• Key Achievements:
• ✓ Achieved 20% improvement in premium client retention within 6 months.
• ✓ Implemented escalation matrix reducing issue resolution time by 30%.
Pin-Up Support – Premium Support Manager (Oct 2022 – Mar 2025)
• • Led a team handling premium customer accounts with 24/7 chat support.
• • Ensured smooth client onboarding and problem resolution.
• • Provided clients with regular updates on offers and loyalty programs.
• Key Achievements:
• ✓ Increased customer satisfaction score from 82% to 93%.
• ✓ Trained and mentored 10+ new hires leading to improved service consistency.
WhiteHat Jr (BYJU's) – Executive – User Engagement (Sep 2021 – Aug 2022)
• • Engaged with prospective users via calls and demonstrations.
• • Followed up with leads to improve sales conversions.
• • Extended post-onboarding support to retain customers.
• Key Achievements:
• ✓ Ranked among top 5% executives in user engagement conversions.
• ✓ Successfully converted 200+ leads into paying customers.
Maruti Suzuki KTL Pvt. Ltd. – Customer Care Executive (Back Office) (May 2019 – Nov 2020)
• • Resolved complex customer issues with accuracy and professionalism.
• • Maintained updated customer data for efficient service handling.
• • Ensured team compliance with service quality benchmarks.
• Key Achievements:
• ✓ Reduced customer complaints by 15% through proactive follow-ups.
• ✓ Recognized with 'Best Customer Care Executive' award, 2020.
Education
Master of Commerce (M.Com), Christ Church College, Kanpur – 2021 (81.7%)
Bachelor of Commerce (B.Com), Christ Church College, Kanpur – 2019 (56.4%)
12th – Mother Teresa Mission Higher Secondary School – 2016 (84%)
10th – Mother Teresa Mission Higher Secondary School – 2014 (76%)
Core Skills
Premium Customer Support | CRM Tools | Leadership & Team Management | Business Development | Strategic Communication | Conflict Resolution | Process Optimization | Time Management | Multilingual Support (Hindi & English)
Certifications & Achievements
• NCC – B Certificate (2016)
• State-level Athlete – Bronze Medal in Javelin Throw (2015)
• Awarded Student of the Month (Academics & Sports) – 2014
• Internship in Marketing & Network Handling (#Getsocial campaign, 2016)
Languages
• Hindi
• English
Hobbies & Interests
• Playing Football | Reading Books | Travelling | Cooking