Abass

ABASS HAMZAT
IT Support Specialist | Junior Tech Support Engineer (Remote)
📍 Kyiv, Ukraine
📞 [відкрити контакти](див. вище в блоці «контактна інформація»)
📧 [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven IT Support Specialist with over 2 years of hands-on experience providing remote technical support, troubleshooting software and GUI issues, managing Google Workspace environments, and supporting web applications. Strong background in user support, account setup, email configuration, system diagnostics, and customer service. Trained through Microsoft Career Progression program with a solid foundation in IT service management, remote collaboration, and incident resolution. Seeking a remote IT Support / Junior Tech Support Engineer role.

CORE SKILLS
• Remote Technical Support
• IT Support & Helpdesk Operations
• Troubleshooting (GUI, Software, User Issues)
• Google Workspace Administration
• Email Setup (IMAP/SMTP, Account Configuration)
• User Account Management
• Web Application Support
• Incident & Ticket Resolution
• Customer Support & Communication
• Software Testing & Bug Reporting
• System Configuration
• IT Service Management (ITSM fundamentals)
• Remote Collaboration Tools (Zoom, Google Meet, Slack)
• Documentation & Knowledge Base
• Time Management & Problem Solving

PROFESSIONAL EXPERIENCE
IT Support Assistant / Operations Support
Seven-Up Bottling Company
2023 – Present
• Provide first-line IT support to staff, resolving basic software, email, and system-related issues.
• Assist users with email setup, account access, and password recovery.
• Support internal tools and applications, escalating complex issues when necessary.
• Troubleshoot GUI-related issues and basic application errors.
• Maintain accurate records of reported issues and resolutions.
• Support remote collaboration tools and basic system configurations.

Freelance IT Support & Web Application Support
Remote / Freelance
2022 – Present
• Provided remote technical support to users for web apps, user accounts, and email configurations.
• Built and supported basic web applications, assisting users with onboarding and usability issues.
• Set up and managed Google Workspace (emails, user accounts, permissions).
• Performed software testing, identified bugs, and documented issues for resolution.
• Assisted non-technical users with step-by-step guidance to resolve common IT problems.

PROJECT EXPERIENCE
Agritech Platform – Backend Developer / Business Analyst
• Supported backend functionality and user account flows.
• Assisted with system testing and basic troubleshooting.
• Collaborated with team members to improve usability and system performance.

Fyyur Web Application – Full Stack Developer
• Built and tested application features.
• Provided technical support during testing and deployment phases.
• Identified and resolved UI/UX and functionality issues.

EDUCATION
B.Tech in Applied Geology
Ladoke Akintola University of Technology (LAUTECH) — 2018

Microsoft Career Progression Program — 2022

IT Service Management fundamentals
Digital skills, remote work readiness, and technical support foundations

CERTIFICATIONS
• Scrum Foundation – CertiProf
• Remote Work & Virtual Collaboration – CertiProf
• Health, Safety & Environment (HSE)
• Conflict Management – ATINGI
• Interpersonal Communication – ATINGI
• Preparing for Peace Building – United States Institute of Peace (USIP)
• Civil Resistance & Mediation – USIP
• Water Technology Program – ATINGI

ADDITIONAL SKILLS
• Strong communication & active listening
• Customer-focused mindset
• Documentation & reporting
• Team collaboration
• Self-motivated & reliable
• Ability to work across time zones

INTERESTS
Information Technology, Software Support, Machine Learning, Data Science, Remote Work

AVAILABILITY
Open to remote IT Support / Helpdesk / Junior Tech Support Engineer roles
Available for night shifts and flexible schedules