Ярослава

Yaroslava Ivanko

PERSONAL SUMMARY

Motivated aviation professional transitioning into reservation and
ticketing. Comfortable working in a fast paced environment and able to
build good relationships with work colleagues and customers. Capable of
working with people from different cultures & backgrounds.

PERSONAL DETAILS WORK EXPERIENCE

Nationality: Ukraine Cabin Crew (2021- 2025)
Country: Odesa, Ukraine Qatar Airways (Qatar)
Tel: [відкрити контакти](див. вище в блоці «контактна інформація») • providing first-rate customer experience across 170 worldwide
Email: [відкрити контакти](див. вище в блоці «контактна інформація») destinations
• excellent adjustment to work in a multicultural environment with a
constant changing of team
PERSONAL SKILLS • taking care of passenger well-being, safety and comfort throughout
• Fitting into multicultural en- their journey to a final destination
vironment • completed regular flight attendant trainings, maintained valid licenses
• Patient with friendly personality and certifications, consistently operated in full compliance with company
standards and procedures
• Team-work player
• Flexible and eager to learn Import Manager ( 2020- 2021)
• Attention to detail Duke Active LTD (Ukraine)
• Basic knowledge of Amadeus • providing an exceptional customer experience
(currently completing 45-hour • manage performance of logistics partners to ensure compliance and
trainging course) alignment with customer requirements
• maintain relationships with vendors, carriers, freight forwarders and port
authorities to provide competitive shipping solutions to customers.
LANGUAGES
English Teacher ( 2017- 2019)
Ukrainian (Mother tongue)
English (C1.1) Ningmo Education Technologies, Ltd (China)
Chinese (Pre-intermediate) • teaching students aged from 3 to 8 years old, helping them to
understand, speak, read and write in English
• creating favourable learning environment and motivating students to
ACADEMIC QUALIFICATIONS learn
• arranging and participating in marketing activities
Odessa Regional Institute of
Public Administration (2009-2014) Sales Manager (2014-2016)
– Bachelor degree in management SeaRates LLC (Ukraine)
with honors
• providing product knowledge and an expertise
• communicating effectively with clients and responding to their
requirements
• resolve problems concerning transportation, logistics systems, imports or
exports, or customer issue