Анатолій

ANATOLII Lviv, Ukraine

MINTENKO
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Sales Operations Specialist

EDUCATION WORK EXPERIENCE

Ivan Franko National University Rebbix OCT 2022 - PRESENT
2012 Lviv
MASTER OF ARTS SALES OPERATIONS SPECIALIST

• Translation Studies • Optimized sales processes, improving workflow efficiency and alignment
across teams.
LANGUAGES • Managed HubSpot CRM, ensuring data accuracy and automation.

• Analyzed sales metrics, built reports, and provided insights for better
decision-making.
Ukrainian
• Implemented and maintained sales tools to boost team productivity.
English
• Ensured smooth lead qualification, assignment, and pipeline management.

• Collaborated across departments to streamline operations and improve
sales efficiency.
SKILLS
• Trained new team members on CRM, tools, and sales processes.

• Established seamless data flows via Zapier integrations.
Lead Qualification
• Conducted competitor research to refine market positioning
Sales Reporting
• Managed sales tools, and tracked project progress with Jira and
Confluence.
CRM Management
• Led targeted sales experiments on specific client profiles and organized
Sales Enablement & Training regular sales funnel reviews to drive actionable insights and improve
engagement strategies.
Sales Process Optimization
Very Good Security NOV 2020 - SEP 2022
San Francisco
SALES OPERATIONS SPECIALIST

• Trained sales teams on CRM best practices and kept Salesforce data clean
and accurate with enrichment strategies.

• Helped onboard new team members and set up key productivity tools like
Zoom, Outreach, Chili Piper, and Zapier.

• Streamlined sales processes to remove bottlenecks and improve
efficiency, while building dashboards and reports to track performance.

• Worked closely with leadership to support sales enablement through
training, onboarding, and tool management.

• Partnered with marketing and customer success teams to align goals and
drive revenue growth.
Very Good Security JUN 2018 - OCT 2020

San Francisco
SALES DEVELOPMENT REPRESENTATIVE

• Proactively engaged with potential customers to understand their needs,
uncover insights, and identify new sales opportunities.

• Helped drive revenue growth by spotting and developing new business
opportunities for the sales team.

• Worked closely with Account Executives to gain hands-on experience
with the full sales cycle.

• Scheduled and coordinated demos, ensuring smooth communication
between prospects and Account Executives.

• Successfully pitched to new markets, adapting messaging to resonate
with different audiences.

• Used Salesforce to track, manage, and analyze all sales activities, keeping
records accurate and up to date.

ProSteer Group OCT 2015 - MAY 2018
Lviv
CLIENT RELATIONS MANAGER

• Collaborated closely with technicians to deliver tailored technical
solutions to clients.

• Orchestrated the efforts of sales managers, effectively distributing
inbound leads among the team.

• Independently delineated the scope of work and established priorities,
ensuring streamlined operations.

• Proficiently managed the 1C CRM system, email clients, and the Bitrix
system to enhance overall efficiency and client satisfaction.

RocketRoute MAY 2014 - JUL 2015
Lviv
FLIGHT OPERATIONS MANAGER

• Proficiently crafted and submitted numerous flight plans from inception,
demonstrating meticulous attention to detail.

• Constructed hundreds of routes tailored for General Aviation (GA) pilots,
ensuring optimal efficiency and safety.

• Delivered comprehensive flight planning and software-related support
through telephone and email channels.

• Managed Customer Relationship Management (CRM), Business-to-
Business (B2B), and AFTN (Aeronautical Fixed Telecommunication)
networks.

• Fostered close collaboration with development and data entry teams,
ensuring seamless communication and integration.

• Conducted manual testing of iOS, Android, and web applications,
identifying and reporting bugs through the Assembla workspace for
continuous improvement.

Lviv Regional State Administration JUL 2013 - MAY 2014
Lviv
CHIEF SPECIALIST IN THE INTERNATIONAL RELATIONS DEPARTMENT
• Created comprehensive meeting materials and offered document
translation services.

• Demonstrated proficiency in consecutive interpreting at forums and
working meetings, ensuring effective communication.

• Co-organized meetings, contributing to their smooth execution and
success.

• Effectively prioritized and reviewed incoming documentation, showcasing
meticulous attention to detail and organizational skills.

Soft Group Ukraine JUL 2012 - JUL 2013
Lviv
CALL CENTER OPERATOR

• Engaged in outbound calls to prospective customers, showcasing
proactive outreach skills.

• Provided assistance to Anglophone customers, addressing their inquiries
effectively.

• Played a key role in facilitating new orders for customers, ensuring a
seamless process.

• Proficiently managed internet payment systems and executed payment
transactions for enhanced customer service.