Аліна

ALINA KRAVCHYNA

PROFILE
Philology student (C1 English) with experience in international sales,
customer support, and online teaching. Comfortable communicating with
international users, resolving issues, and maintaining high service quality in
fast-paced environments. Highly adaptable, focused on accuracy, and
CONTACT ready to apply linguistic expertise to support user satisfaction.

[відкрити контакти](див. вище в блоці «контактна інформація»)
WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
Customer Support Manager Jun 2026 - Present
Ukrainian GrowityTech

SKILLS Handling customer inquiries via Zendesk. Investigating account
history, managing subscription statuses, and providing support
Academic writing in English Providing product advice, consulting users on features, and
negotiating partial refunds to reduce revenue loss
Stylistics of written Managing transactions: processing refunds and voids, tracking
communication settlements

Customer support & user Sales Help Jun 2025 - Sep 2025
House of Lucky | NJ, USA
communication
Provided support to customers in an English-speaking environment
Attention to detail and
Assisted customers with product selection, inquiries, and issue
accuracy resolution
Effective and Ethical Handled complaints and objections professionally
Maintained focus during high-volume shifts and repetitive
Communication administrative tasks
Critical Thinking
English Teacher in Online School Jan 2025 - May 2025
Adaptability AntiSchool | Ukraine
Time Management Conducted 1-on-1 and group English sessions for students of
Teamwork different age from children to elderly people
Analyzed student performance and provided structured progress
LANGUAGES reports
Consistently prepared and delivered high-quality lesson plans and
English (C1) administrative grading
Ukrainian (Native)
EDUCATION
CERTIFICATES
Bachelor of English and American Studies 2023 - 2026
TOEFL (2023) - B2
3rd year
Constantine the Philosopher University | Nitra, Slovakia
Understanding of English grammar, phonetics, and language variants
Professional writing and communication
Literature analysis and interpretation
Interpersonal communication and discourse analysis
Project management fundamentals