Олексій

Oleksii Saida
Project Coordinator | Delivery Coordinator | Junior Project Manager
(German & English)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Location: Vinnytsia, Ukraine

Summary
Operations and project coordination specialist with experience in cross-functional communication,
stakeholder management, process improvement, and structured problem solving in international
environments.

Experienced in managing high-volume operational processes, coordinating multiple stakeholders,
improving workflows, and driving process transparency. Proven track record of identifying
inefficiencies and implementing automation initiatives that improved process efficiency and
reduced manual workload.

Hands-on experience with SAP, CRM systems, Excel, and structured operational workflows.
Comfortable working with international clients and stakeholders in English and German, with a
strong focus on operations, project coordination, delivery, and continuous process improvement.

Experience
Discreet-event modeling engineer (trainee) – Avrora Multimarket (06/2026-09/2026)

• Worked with FlexSim to simulate and analyze logistics and warehouse processes.
• Modified and tested existing simulation models based on operational scenarios and business
requirements.
• Built initial independent simulation models to explore process performance and potential
improvements.
• Analyzed process flows, resource utilization and bottlenecks within simulated warehouse
operations.
• Collaborated with logistics and automation stakeholders to translate operational ideas into
simulation scenarios.
• Applied data-driven analysis to evaluate alternative process configurations and identify
optimization opportunities.

Claims Management Specialist (German) — Nestlé (04/2025 – 06/2026)

• Managed 100+ transport claims and 200+ additional cost cases monthly in an international
environment

• Communicated directly with partners in German and English to resolve operational and financial
issues
• Reduced incorrect carrier claims by ~70% through proactive communication and clarification of
requirements
• Initiated and owned development of a process automation solution (bot)
• Contributed to 0.38 FTE savings and ~40% reduction in claim processing time
• Owned and improved reporting processes (WOR/MOR)
• Optimized workflows and improved team processes

Sales Manager (German) — TurboMango (12/2024 – 03/2025)

• Conducted ~80 outbound cold calls daily in B2B segment
• Identified client needs and qualified leads
• Generated 6–7 qualified leads per week through cold outreach
• Worked with CRM systems to manage pipeline
• Adapted communication approach to improve engagement
• Maintained consistency in a KPI-driven environment

Project Assistant (German) — ADT Project Consulting (02/2023 – 11/2024)

• Coordinated communication between international stakeholders
• Supported project operations for a team of ~10 members
• Organized logistics for events and international trips
• Assisted in documentation and reporting
• Ensured smooth operational processes

Customer Support Manager (German) — EvoPlay (06/2022 – 02/2023)

• Handled multiple live chats (up to 5–6 simultaneously)
• Worked in a high-load environment
• Resolved customer issues related to payments and platform usage
• Maintained high response speed and quality

Skills
FlexSim modelling basics, Lead Generation & Outreach, Client Communication & Negotiation, CRM
Systems, Sales Support, Process Coordination, SAP, Excel, Problem Solving, Time Management

Languages
German — Upper-Intermediate (B2)
English — Upper-Intermediate (B2)
Ukrainian — Native