Ірина

Iryna Babiak
Customer Support Specialist

Education

(2016 -2022)
DROHOBYCH IVAN FRANKO STATE PEDAGOGICAL
UNIVERSITY
English language and Literature

Experience
About Me 2025 — present
DELIVERY DRIVER
Customer-oriented professional with
hands-on experience in client Glovo
communication, conflict resolution,
and relationship management. Known Delivered high-quality customer service at
for staying calm under pressure, every touchpoint: maintained professional
adapting quickly to new tools, and communication with clients and resolved
consistently delivering a positive client
experience. Strong written and verbal non-standard situations on the spot;
communication skills in English and Operated effectively under high-pressure,
Russian, eager to grow within a multitasking conditions while consistently
Customer Support role.
meeting delivery SLA requirements;
Maintained a high platform rating through
Contact consistent service quality and positive
customer feedback
[відкрити контакти](див. вище в блоці «контактна інформація»)
Independently handled customer
babiakirynaoleksandrivna@ complaints and claims in real time.
gmail.com
(2022 — present)
Truskavets, Lviv region
ENGLISH LANGUAGE TEACHER
English Pro
Skills Conducted individual and group lessons for
children and adults, tailoring teaching
Client communication &
relationship building approach to each client's needs and
Conflict resolution & complaint learning goals;
handling Built long-term relationships with students
Multitasking in high-pressure
and parents through regular progress
environments
EMPATHY & PATIENCE updates, expectation management, and
Quick adaptability to new proactive communication;
systems and workflows Successfully navigated conflict and
challenging situations by finding
Language compromise solutions and maintaining
client loyalty.
English (B2)
Ukrainian (Fluent)
Polish (A2)