Дмитро

DMYTRO NIKOLENKO
Business Analyst · Requirements · Process Modeling · API Validation
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Open to Ukraine · EU · remote-international

PROFESSIONAL SUMMARY
Business Analyst who turns business needs into clear, buildable requirements across domains - delivered for CRM,
logistics, hardware-control, and web products, ramping quickly on each. Strong, portable toolkit: requirements
engineering (FR/NFR), Use Cases, User Stories, Acceptance Criteria; process and system modeling in BPMN/UML; full
documentation (BRD, SRS, data dictionaries, traceability matrices); UAT; and comfort in the technical layer (REST/SOAP,
JSON, Postman, SQL). Backed by 10+ years leading operations, teams, and stakeholders in demanding commercial
environments - including deep domain expertise in aviation & travel.

CORE COMPETENCIES
Business Analysis & Agile: Requirements Engineering (FR/NFR), Agile/Scrum delivery, backlog management (DoR/DoD),
BABOK v3
BA Artifacts: BRD, SRS, Vision & Scope, Use Cases, User Stories, Data Dictionaries, Traceability Matrix, Acceptance
Criteria
Modeling & Prototyping: BPMN, UML, UI mock-ups & wireframing (draw.io, Miro, Axure RP)
API, Data & Technical: REST, SOAP, XML, JSON, Postman; SQL (PostgreSQL, DBeaver); Power BI; HTML/CSS
Tools: Jira, Confluence, draw.io, Miro, Postman, Power BI

DOMAIN KNOWLEDGE
Delivered across: CRM, logistics, hardware-control systems, web products - fast ramp-up on unfamiliar domains
Aviation & Travel (specialist): Reservations, ticketing, fares, ancillaries, airport services; GDS & PSS (Amadeus, Amadeus
Altéa, Galileo, Gabriel); NDC; EDIFACT/PADIS and ONE Order.

PROFESSIONAL EXPERIENCE

Business Analyst - iSKY.SOLUTIONS (hardware / MilTech startup), Kyiv Mar 2026 – Apr 2026
• Took over the “Field EYE” project post-discovery to structure technical documentation and define the operator-
control (interface) logic for the hardware engineering team.
• Authored technical specifications aligning system capabilities with the hardware team’s build requirements.
• Designed the operator control interface: standardized input mapping and documented operational workflows to
improve usability and reliability.
Business Analyst - Logistics Startup (NDA) - North America market May 2025 – Oct 2025
• Sole BA structuring and documenting CRM product functionality from the ground up.
• Translated business needs into structured Use Cases, User Stories, and Acceptance Criteria.
• Modeled critical feature dependencies and cross-department workflows in BPMN/UML.
• Facilitated cross-functional collaboration (stakeholders, developers, designers) to clear blockers; authored user
manuals and ran adoption sessions.
Business Analyst (Internal CRM Project) / Manager - Aeroclub-AMC LLC, Kyiv Oct 2019 – Oct 2023
Airline retail sales operation (flydubai GSA) - Acting Deputy Area Manager
• Led requirements engineering for the customization of an Enterprise CRM (1C), translating complex business rules
into scalable, maintainable system logic.
• Authored Functional Requirements and Use Cases, designed UI mock-ups, and orchestrated end-to-end UAT to
ensure clean adoption.
• Directed an 8-person cross-functional team through high-pressure periods; opened a new office and resolved
operational bottlenecks to maintain business continuity.
• Managed B2B/B2C sales, competitor analysis, partner negotiations, and stakeholder communication across all levels
of HQ management.
Regional Manager, Airport Services - Ukraine International Airlines, Kyiv May 2019 – Aug 2019

• Controlled service quality against SLAs, instructions and operational guidelines; tracked KPIs and performance across
involved departments.
• Analyzed service agreements for cost optimization and negotiated with service providers.

PORTFOLIO PROJECTS (SELF-INITIATED)
Self-built projects demonstrating end-to-end BA methodology - from business need to traceability matrix - plus hands-on
technical build.

Flight-Disruption Intelligence Platform May 2026 – Present
• Authored a complete BA suite (business need → traceability matrix) with a full golden-thread trace, decomposed
into 7 epics / 38 user stories / 30 use cases with acceptance criteria and test scenarios; maintained the traceability
matrix as the single source of truth.
• Modeled AS-IS/TO-BE processes in BPMN/UML (draw.io) and built the working application (HTML/CSS/JS),
integrating live data through a serverless proxy (OAuth 2.0) with severity-based classification and fallback handling.
Booking Engine - Reverse-Engineering Teardown Jan 2025 – Dec 2025
• Authored the foundational documentation (Vision & Scope, BRD, SRS) and translated core operations into Use
Cases, User Stories and Acceptance Criteria.
• Modeled the end-to-end user journey and UI state-machine transitions in UML/BPMN; built a Data Dictionary
mapping business rules across UI and Backend-for-Frontend layers (session management, rate limiting, error
handling); validated API data-exchange logic.

EDUCATION
Master of Economics and Tourism Management - Kyiv Slavonic University

CERTIFICATIONS & COURSES
• API Integrations & Web Services (REST, XML, Web APIs) - LinkedIn Learning, 2023
• Business Analysis: Requirements Elicitation & Analysis - LinkedIn Learning, 2023
• Business Analysis Comprehensive Course - Hillel IT School, 2022
• Software Quality Assurance (QA) Fundamentals - Start IT, 2018
• Aviation (prior career): Galileo / Travelport Smartpoint (2016); Passenger Tariffs & Documentation (2016); Amadeus
Central System & Ticketing (2012)

LANGUAGES
English - Upper-Intermediate (B2)
Ukrainian - Native