Карина

KARYNA KATRENKO
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

DEPLOYMENT SPECIALIST

OBJECTIVE EXPERIENCE

Experienced technical professional with Deployment Specialist Oct 2023 — Present
expertise in managing SQL Server mcpk. — Braga, remote
databases, including backup and recovery,
and delivering robust cloud solutions using · Managed end-to-end deployment processes ensuring minimal downtime for users
involved.
Microsoft Azure. Proficient in technical
support, Windows troubleshooting; handling · Working with different type of software (exclusive for the dig industry);
Jira tasks and tickets to ensure seamless · Processing software deployments;
operations. Skilled in CRM systems, · Working with different type databases (postgre, MySQL, oracle);
Zendesk, testing processes, and creating · Configured and deployed software solutions to meet client specifications promptly.
comprehensive technical documentation to
enhance system efficiency. Adept at Senior Principle Support Consultant Jun 2021 — Aug 2023
leveraging advanced problem-solving skills 3shape — Kyiv
to optimise workflows and support
organisational goals. · Working with database inconsistencies
· Performing Windows upgrades
· Testing and fixing bugs in software
SKILLS
· Searching and decoding logs
· Writing bug documentation
· Requesting the issues through Jira
Technical support
· Working with Communicate (cloud service)
Cloud solutions · Hardware/software troubleshooting
· Writing articles related to errors
Zendesk
· Providing the trainings for resellers and people from other departments
CRM · Couching newcomers.
Jira tasks and tickets
Customer Support Oct 2019 — Apr 2021
Windows troubleshooting
Amadeus — Kyiv
Microsoft Azure
· Handling the calls from the customers around the world
Technical documentation
· Troubleshooting technical issues with GDS using of commands/information about tickets
Testing and flights, issuing of tickets, insurances

SQL Server databases · Troubleshooting online printers
· Logging the info through a Kibana
· Installing GDS as first resolution
LANGUAGES
· Checking the logs and rules

English | Advanced.
EF Standard English Test EDUCATION

Ukrainian | Native
Bachelor English language and literature Sep 2012 — Jun 2016
Russian | Native
Borys Grynchenko Kyiv University — Kyiv
Portuguese | Intermediate

Spanish | Intermediate