Олексій

OLEKSIY YEVTUSHENKO
CUSTOMER SUPPORT REPRESENTATIVE

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») Customer-oriented specialist with 4+ years of experience in client
communication, sales support, and online education. Skilled in handling
[відкрити контакти](див. вище в блоці «контактна інформація») inbound requests, resolving objections, maintaining long-term client
relationships, and working with CRM systems. Strong written and spoken
Kyiv, Ukraine English (C1). Experienced in remote work environments.

kyivteacher1337

WORK EXPERIENCE
EDUCATION
Customer Support / Sales Manager (Remote) JULY 2020 -
Food Supplements Company JULY 2022
2018 - 2022
STATE UNIVERSITY OF TRADE Handled inbound calls and leads from targeted advertising (hot traffic)
AND ECONOMICS, KYIV Provided product consultations and processed customer orders
Bachelor’s Degree in Managed client database in CRM system
Philology (English Language & Maintained long-term relationships with existing customers
Translation) Worked with objections and customer retention strategies
Closed 4000+ successful deals
2022 - 2023
Acquired 700+ new customers
NIZHYN MYKOLA GOGOL
STATE UNIVERSITY, NYZHYN
Master’s Degree in Secondary Customer Support Manager (Remote) JULY 2022 -
INCARNE™ NOVEMBER 2022
Education (English Language
& Literature) Communicated with customers regarding orders, delivery, and
feedback
SKILLS
Processed inbound and outbound calls
Customer Support (phone / Handled order management in CRM and 1C system
chat / email) Provided upselling of complementary products
Worked with corporate clients
CRM systems
Processed customer feedback and maintained long-term client
Order processing relationships
Objection handling Closed 120+ successful deals

Conflict resolution English Teacher (Remote) DECEMBER 2022 -
Multitasking EnglishDom PRESENT
Remote communication tools Conducted 3500+ individual online lessons for adults and children
Worked with 95+ active students
MS Office
Taught practical grammar, speaking, writing, and pronunciation
LANGUAGES Monitored student progress and provided structured feedback
Used modern online tools and interactive teaching methods
English – C1 (Advanced)
Developed strong conflict resolution and communication skills
German – A2 (Elementary)
Ukrainian – Native
Russian – Fluent