Ndukwe

Ndukwe Oriaku Oji
Sales and Customer Service
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») H/178 Golf Estate, Phase 2, Enugu State.

Profile
A results-oriented and client-focused professional with extensive sales, marketing and customer service
expertise. Capable of developing great client connections, deeply analyzing customer needs, handling market
surveys and providing exceptional solutions that promote satisfaction and business progress. Capable of
answering queries, addressing concerns, and maintaining high levels of professionalism in fast-paced
circumstances. Exhibits exceptional communication, persuasive selling, and problem-solving abilities, as well
as a strong dedication to exceeding goals and providing value to customers and employers.

Professional Experience
Sales & Customer service Officer, Agrofarms, Enugu 07/2023 – 06/2025
Managed the planning and execution of sales campaigns targeting local poultry
• Enugu
farmers and agro-dealers.
Educated customers on benefits of making purchases from us, leading to a 20%
•

increase in repeat purchases.
Conducted bimonthly market surveys to receive feedbacks from customers.
•

Prepared weekly sales reports and revised product prices tailored to match the
•

results from the market survey.

Marketer, Farepharm, Enugu 01/2022 – 10/2023
Promoted and sold services to our target clients across 15 organizations in the
• Enugu
city.
Curated product packages to appropriately fit the target client leading to over
•

75% lead conversion

Customer Support Officer, RP Apparels, Enugu 12/2020 – 08/2022
Assist customer during in shop purchase inquiries and via phone during online
• Enugu
shopping, resolving issues with billing, service plans, and technical support.
Documented complaints and followed up to ensure timely resolution, increasing
•

customer retention.
Recognized for reducing order delivery backlog through proactive service.
•

Education
B. Medical Rehabilitation, University of Nigeria Nsukka 2019 – 2025
Enugu, Nigeria

Skills
Customer Relationship Management (CRM) Effective Communication Skills
Proficient in Microsoft Word, Excel & PowerPoint Verbal and written communication
Constructive feedback
Negotiation Skills
Active Listening & Clear Communication

Languages
English