Олександр

Oleksandr Kotsiur Education

Marine Navigation Sep 2015 - Jun 2018
Maritime College of Kherson State Maritime Academy, Kherson
Obtained a qualification of Junior Specialist Degree

Ordinary Seaman Course Apr 2019 - Sep 2019
KSTC "Marine Pro Service", Kherson
Obtained a qualification of Second class seaman

Employment
Personal details
Customer Support Manager Sep 2024 - Present
NDA, Remote
[відкрити контакти](див. вище в блоці «контактна інформація»)
As a Customer Support Manager at a leading crypto compliance SaaS platform, I
provide expert support to individual and corporate clients regarding regulatory
[відкрити контакти](див. вище в блоці «контактна інформація»)
standards. I am directly responsible for the hands-on processing of KYC
applications, while also assisting with KYT procedures, conducting blockchain
Kyiv, Ukraine investigations, and interpreting AML risk reports.
Managing a wide range of requests via chat and email, I handle everything from
11 September 1997 routine checks to complex fraud-related cases. I work closely with compliance and
technical teams to escalate issues and clarify risk-related outcomes, ensuring
Married clients fully understand how to utilize risk-management tools in both personal and
business contexts.
Telegram: @jeembx
Customer Support Agent (part-time) Aug 2021 - Aug 2022
LocalTrade.cc, Remote
As a part-time Customer Support Agent at LocalTrade, I provided real-time
Skills assistance via email and live chat within the crypto trading ecosystem, guiding
users through account setup, transaction issues, and wallet management.
Customer Support I focused on simplifying technical blockchain topics for non-expert users and
maintained clear communication regarding platform policies and system
KYC/KYT Processing maintenance.

Google Docs Dispatch, Logistics Coordinator Sep 2020 - Sep 2024
NDA, Mykolaiv
Zendesk Managed high-volume communication and logistics for a US-based freight
company, coordinating between drivers, brokers, and warehouses. I resolved real-
Freshdesk
time routing issues and ensured all operations followed strict safety and
Hubspot compliance regulations in a fast-paced environment.

Helpcrunch Deck Cadet Jul 2017 - Aug 2020
Columbia Shipmanagement Ukraine, Odessa
Completed three 6-month international voyages on container vessels. Developed
Languages high levels of discipline and teamwork under pressure while assisting with
navigation, operational safety, and maintenance routines.

English

Ukrainian

Russian