Iryna

Iryna Martyniuk
[відкрити контакти](див. вище в блоці «контактна інформація») (Viber, Telegram, Whatsapp), [відкрити контакти](див. вище в блоці «контактна інформація»)

Client-oriented employee that has experience in customer care and E-commerce
with duties of virtual assistant. Responsive, cooperative, attentive to details,
organized and able to complete tasks in a fast-paced working environment. Aspires
to provide excellent customer and administrative support and maximize customer
loyalty with the company.
SKILLS
Customer service, Telephoning skills, Willing to learn, Time management, Problem
solving, Team player, Data entry, Multitasking, Scheduling, Managing calendar,
File management, Microsoft Office, Gmail services, Google Drive, Google
Calender, CRM Systems, English (C1 both in writing and speaking), French (B1
both in writing and writing), Ukrainian (native language), German (B1 both in
writing and writing)
WORK EXPERIENCE

DGBandit IT Services Receptionist 03/2025-09/2025
• greeted clients & visitors in person, on the phone, via email & chat
• triaged and routed customer inquiries to the right team
• handled admin tasks: data entry, bookkeeping, shipping/receiving
• performed opening and closing procedures in the office

HGS Canada Remote Customer Service Representative 09/2024-12/2024
• communicated with customers through inbound calls and field queries on billing,
payments, existing and new services, promotional offers
• identified customer needs through active listening to answer questions, assisted
with troubleshooting or made product recommendations based on the customers’
needs
• took a consultative approach with customers who are experiencing problems with
their service by owning the issue and resolution
• used multiple computer systems to research products, services, common problems
and solutions offered
• documented customer needs, interactions and outcomes in the appropriate tool or
system, including additional request creation if issues cannot be resolved real time
ReSales Germany Sales floor associate 11/2022-12/2023

• acknowledged guests and assisted them with their shopping needs
• executed purchases and returns at the cash register while checking for accuracy
• restocked and organized merchandise on sales floor
• resolved customer complaints and issues in a timely and professional manner

DEKO USA Customer care agent (E-commerce) 09/2019-01/2022
• daily processed Amazon orders both manually and automatically
• delivered customer service by email and over the phone
• dealt with replacements, refunds, chargebacks, resolved A-to-Z claims ●
regularly monitored customers’ feedback to improve the quality of customer
service and store performance
• monitored suppliers’ and competitors’ pricing

FLASH Ukraine Education coordinator 09/2013-06/2016 ​ ​

• greeted visitors, advised them on ESL programs, conducted assessments and demo
lessons; • coordinated with ESL instructors to track their performance and discover
teachers’/students’ needs; ​ ​ ​ ​ ​ ​ ​ ​ ​
• organized weekly meetings of ESL teachers; ​ ​ ​ ​ ​ ​
• participated in planning and designing educational plans according to learning
objectives and expectations of students;
• took part in assessment of students on level exams and gathered their results for
records to improve teaching-learning process at school;

EDUCATION
The National University of Ostroh Academy, Ukraine
English and French language/Master’s degree 2013

Pedagogical internship ⎹ 11/2012-12/2012⎹ Starokostiantyniv state school #1,
Starokostiantyniv, Ukraine
Translation internship ⎹ 04/2013-05/2013⎹ Vervaet LTD, Starokostiantyniv, Ukraine
Communication skills ⎹ Center of Applied Education ⎹ 12/2013-09/2014 ⎹
Khmelnytskyi, Ukraine
Skills of time-management and self-efficacy ⎹ Center of Applied Education ⎹
12/2014-03/2015 ⎹ Khmelnytskyi, Ukraine