Alfred

Alfred Obeten
Medical Graduate | Client & Patient Support | Operations
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary
Medical graduate with over 3 years of experience in customer support, healthcare coordination, and administrative operations. Experienced in managing high‑volume client interactions, documenting medical and customer records, and collaborating with cross‑functional teams to ensure efficient service delivery. Strong communication skills, attention to detail, and proficiency in CRM and productivity software. Seeking opportunities where analytical thinking, interpersonal skills, and operational efficiency can contribute to organizational success.
Education
Doctor of Medicine (MD) — Ternopil National Medical University, Ukraine — Graduated 2024
Professional Experience
• Car Shipping Coordinator / Customer Support Specialist
ABC Car Shipping, Los Angeles (Remote) | 2023 – 2026
• Coordinated vehicle transportation logistics between customers, carriers, and dispatch teams.
• Managed customer inquiries regarding shipping timelines, pricing, and delivery updates.
• Maintained accurate shipment records and processed service documentation.
• Resolved service issues and ensured smooth end‑to‑end vehicle delivery.
• Patient Support Specialist / Sales Representative
Master Call, United Kingdom (Remote) | March 2022 – January 2023
• Coordinated communication between patients, physicians, and pharmacies.
• Documented service and medical interactions ensuring accurate records.
• Assisted with order processing and delivery coordination within service agreements.
• Medical Assistant
Ternopil National Medical University, Ukraine | September 2021 – March 2022
• Documented physician–patient encounters for 50+ patients daily.
• Managed patient records and scheduling using medical software systems.
• Supported clinical workflow and administrative coordination.
• Customer Care Representative
1xbet, Cyprus | January 2020 – September 2021
• Resolved 250+ customer inquiries weekly including billing and technical issues.
• Maintained an 88% customer satisfaction rating.
• Assisted customers with account management and financial adjustments.
Skills
Technical Skills: Salesforce, Zendesk, Helpscout, JIRA, Atlassian, Stripe, Notion, Microsoft Office, Google Workspace
Professional Skills: Customer Relations, Communication, Problem Solving, Team Collaboration, Documentation & Record Management, Attention to Detail
Healthcare Knowledge: Medical Terminology, Clinical Documentation, Patient Communication, Healthcare Coordination
Languages
English (Native), Ukrainian (Intermediate)