Alevtyna

Alevtyna Gerasymenko
(917)340-9485 | [відкрити контакти](див. вище в блоці «контактна інформація») | Brooklyn, NY 11234 |LinkedIn

SUMMARY
Motivated Customer Service Representative with a strong focus on customer satisfaction and problem resolution.
Successfully managed high-volume communication and coordinated supply deliveries, demonstrating excellent time
management and multitasking skills.
SKILLS
• Customer service • Time management
• Load coordination • Microsoft Excel
• Scheduling deliveries • Microsoft Office Suite
• Dispatch operations support • Document control
• High-volume phone communication • Paperwork processing
• Multitasking in a fast-paced environment • ERX system
• Problem solving • DAT loadboard
• Communication skills • 123 loadboard

EXPERIENCE

Customer Service Representative, Borbas Pharmacy, May 2023-Current
Brooklyn, New York
• Responsible for high quality and quick customer service.
• Many of our customers are satisfied. They recommend our company to their friends and families.
• Resolved 20+ customer requests daily with a 95% satisfaction rate.
• Answered 25+ inbound calls daily from patients and providers.
• Coordinated 25+ supply deliveries per day with drivers.
• Processed and verified prescriptions with high accuracy.

EDUCATION AND TRAINING

USA Truck Dispatcher Full Course, Udemy, Brooklyn, NY September 2025
• Analyze the market
• Find freight
• Negotiate
• Coordinate drivers
• Take care of invoicing
• Keep operating records in order
Master of Applied Science
Mathematics, Crimean University of Humanitarian, Crimea, Ukraine September 2009-2015

LANGUAGES

English: Ukrainian:

Professional Native/ Bilingual

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