Joseph Ветеран

Joseph Emeka Edeh
Andrzeja 13, 40-061 Katowice, Poland | Tel: [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY: Dedicated and client-focused professional with strong
communication skills and a commitment to delivering excellent customer service. I excel at resolving
issues quickly and building positive relationships. My approach ensures clear communication and
high customer satisfaction in any role. Passionate about creating exceptional experiences that drive
lasting success.

PROFESSIONAL EXPERIENCE:

Customer Support Advisor, DPD, Katowice, Poland (September 2025 – January 2026)
• Delivered top-tier customer support by effectively addressing and resolving inquiries.
• Boosted customer satisfaction by providing timely and accurate assistance.
• Worked closely with team members to streamline and enhance support processes.
• Proactively identified and escalated complex issues to ensure swift resolutions.
• Contributed to continuous improvement initiatives, leading to a more efficient and customer-centric service
environment.

Customer Due Diligence Specialist, A Factor Financial Company, Ukraine (Dec 2019 – September 2020)
• Maximized customer satisfaction by communicating effectively and implementing enhanced programs and
procedures.
• Oversaw daily billing and reporting tasks, ensuring the accuracy of service order pricing.
• Fostered strong client relationships, leading to improved satisfaction with key accounts.
• Processed transactions-maintained client relationships, and boosted customer retention through innovative
solutions.
• Collaborated with the shipping department to ensure accurate and timely returns to vendors.

Customer Support Officer (Internship), Joebiz Pharmacy, Lagos, Nigeria (Feb 2018 - July 2019)
• Served as the primary point of contact between clients and the company, ensuring smooth communication.
• Assisted customers with inquiries, resolved complaints, and addressed service-related issues promptly.
• Enhanced customer satisfaction by delivering clear communication and effective problem-solving solutions.

EDUCATION:

Masters in Doctor of Medicine (October 2019 - July 2025)
Kyiv Medical University, Ukraine
SKILLS:
Technical: Jira, Confluence, MS Office, Customer support, Problem-solving, Active listening, troubleshooting,
CRM software proficiency, Multitasking, Time management, Product knowledge, Data entry, Conflict resolution.

Soft Skills: Communication, Empathy, Patience, Adaptability, Teamwork, Emotional intelligence, Positive attitude,
Attention to detail, Stress management, Interpersonal skills.

I agree to the processing of my personal data provided in this document for realizing the recruitment process pursuant to the
Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018 item 1000) and in agreement with Regulation (EU)
2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of
personal data and on the free movement of such data and repealing Directive.