Анна

Anna Sivcev
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Ukrainian and English Speaking Trust and Safety customer support expert (SMA)
Teleperformance
March 2025- till now
Responsibilities:
-Watching content to make sure they follow TikTok’s Community Guidelines.
- Removing or muting inappropriate content such as hate speech, heavy graphic content, physical violence etc.
- Filtering offensive words or phrases using TikTok’s keyword filters.
- Preventing the spread of harmful or misleading content.
- Escalating serious issues (like threats, self-harm, or illegal content).
- Help maintain a respectful, safe, and engaging environment

Assistant Manager
March 2024 – April 2025

Responsibilities:
Supporting Management: Assisting the manager in daily operations and decision-making.
Team Supervision: Overseeing staff, delegating tasks, and ensuring productivity.
Social network: taking care of Instagram, Facebook, Threads, Youtube.
Customer Service: Addressing customer inquiries and resolving issues.

Private English teacher:
January 2023- March 2024

Responsibilities:
Instruction: Teaching reading, writing, grammar, and literature focused on developing students’ language skills.
Planning Lessons: Designing lesson plans that engage students and accommodate diverse learning styles.
Assessment: Evaluating student performance through tests, assignments, and progress reports.
Classroom Management: Creating a positive learning environment and managing student behavior.
Curriculum Development: Contributing to the development and improvement of the English curriculum.
Support: Providing additional help to students who may struggle with language skills.

Customer Support Manager
Adjara Group
July 2022 - January 2023

Responsibilities:
Creating the daily operations of customer support service department, setting the customer service goals for team members and helping them reach those goals, interacting with customers and handling customer queries and complaints in a timely manner, maintaining relationships with profitable customers, staying current on the latest industry trends and techniques.

Casino Hostess
WinBoss
September 2021- February 2022

Responsibilities: meeting and accompanying guests of the establishment, marketing research of visitors' preferences; creating an atmosphere of comfort and hospitality in the institution

Account Manager
PURECRYPTONIC. (Crypto currency)
September 2020 - October 2021

Rresponsibilities: monitoring of financial exchanges, assistance to beginners in opening an account on a financial exchange, documentation and proper legalization of it.

HR Manager
CMV - Magellan, Columbus
May 2012- July 2020

Responsibilities: documentation and accommodation of the crew, organization of excursions, conducting informative events.