Віта

Viktoriya Khizhnyak
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Mobile: +02 01155850101
Sharm El Shiekh, Egypt
Summery
Highly motivated and detail-oriented professional with extensive
experience in hotel contract management, negotiation, and pricing
operations. Skilled in negotiating contract terms and conditions with
hotels, managing FAM trips and site visit programs, and maintaining
strong partnerships with tour operators to ensure smooth business
operations and issue resolution. Proven ability to lead and guide pricing teams, ensuring accurate
data entry and compliance with contractual terms. Known for excellent communication, problem-
solving, and relationship-building skills that contribute to long-term business growth and successful
collaborations.

Experience
Mar.2020 – Present
Joyce Tours |Sharm El Sheikh
Contracting Supervisor
• Negotiate and finalize hotel contracts, ensuring favorable terms, conditions, and competitive
rates.
• Supervise the contracting team to ensure accurate and timely completion of all agreements.
• Review and verify contract details, including room types, rates, allocations, and special
offers.
• Maintain strong business relationships with hotels and tour operators to ensure effective
cooperation.
• Coordinate and handle FAM trips, site inspections, and hotel visit programs.
• Collaborate with the pricing team to ensure all contracted data is correctly entered into the
system.
• Analyze market trends and competitor rates to support strategic pricing and product
decisions.
• Monitor contract performance and ensure compliance with company policies and quality
standards.
• Resolve issues related to contracts, rates, or supplier disputes promptly and professionally.
• Support the development of new destinations and products through supplier sourcing and
negotiation.
• Provide guidance and training to team members to ensure efficiency and accuracy in contract
handling.
• Prepare regular performance reports and rate comparison summaries for management
review.
• Maintain updated records of all contracts, amendments, and supplier communication

Aug. 2018 – Feb .2020
Joyce Tours |Sharm El Sheikh
Pricing Supervisor
• Supervise and guide the pricing team in accurately uploading hotel and service contracts into
the system.
• Review and verify all contract details, including rates, allocations, release periods, and special
offers.
• Coordinate with contracting and product teams to ensure accurate and competitive pricing
structures.
• Analyze market trends, competitor rates, and seasonal demands to support strategic pricing
decisions.
• Ensure all pricing data is entered correctly and in line with agreed terms and conditions.
• Monitor system data quality and resolve discrepancies or errors promptly.
• Collaborate with sales and operations teams to provide accurate quotations and rate
support.
• Prepare regular pricing and performance reports for management review.
• Maintain strong relationships with hotel partners and suppliers to negotiate best possible
rates.
• Train and support new team members on pricing procedures and internal systems.

Mar.2018– Aug. 2018
Ghazala Gardens & Ghazala Beach |Sharm El Sheikh
Guest Relation Supervisor
• Supervise daily operations of the guest relations team to ensure exceptional service
standards.
• Welcome VIP and long-stay guests, ensuring all special requests and preferences are met.
• Handle complex guest complaints or service issues promptly and professionally.
• Coordinate with all hotel departments to ensure smooth communication and guest
satisfaction.
• Train, motivate, and monitor guest relations agents to maintain high-quality performance.
• Review guest feedback and service reports, identifying areas for improvement.
• Ensure all guest profiles, preferences, and loyalty details are accurately maintained in the
system.
• Oversee the preparation of VIP amenities, welcome letters, and special arrangements.
• Support the Front Office Manager in developing guest service policies and procedures.
• Maintain strong relationships with repeat guests to enhance loyalty and retention.

Sep.2016 – Feb.2018
Il Mercato hotel &Spa | Sharm El Sheikh
Guest Relation Agent
• Welcome and assist guests upon arrival, ensuring a warm and professional first impression.
• Handle guest check-ins, check-outs, and special requests efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Address and resolve guest complaints or concerns promptly and professionally.
• Maintain strong communication with all departments to ensure guest satisfaction.
• Coordinate VIP arrivals, amenities, and special arrangements.
• Record guest feedback and report recurring issues to management for improvement.
• Build and maintain positive relationships with guests to encourage loyalty and repeat
business.
• Ensure guest profiles and preferences are accurately updated in the hotel system.
• Assist in organizing special events or arrangements for guests (birthdays, anniversaries, etc.).

Sep.2015 – Jul. 2016
Sea Sun Hotel | Dahab
Cost Controller
• Monitor and control all hotel operational costs to ensure budget compliance.
• Review daily food and beverage cost reports and identify variances.
• Verify purchase orders, invoices, and receiving reports for accuracy.
• Prepare monthly cost analysis and financial performance reports.
• Coordinate with purchasing, kitchen, and stores to maintain optimal stock levels.
• Ensure all pricing, transfers, and wastage are properly recorded in the system.
• Support management in developing and implementing cost control policies.
• Assist in annual budgeting and forecasting processes.
Education
• 1991 - 1994 financial Dnepropetrovsk - College of Economics, specialty "Finance",
specialization "Taxes and Taxation"
• 1994-1998 Dnepropetrovsk State University, Department of Economics, specialty "Finance
and Credit"
• 26.12.2011-10.01.2012 courses "Fundamentals of business planning"
Technical skills
• Samo incoming B2B
• Samo tour
• Excel
• PMS