Вікторія

VIKTORIIA
ZINCHUK

[відкрити контакти](див. вище в блоці «контактна інформація») PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація»)
Motivated and responsible second-year Philology student
Warsaw in Warsaw with strong communication and organizational
skills.
Interested in project coordination and teamwork.
Experienced in customer communication and message
EDUCATION management through social media while working for an
SAN – SPOŁECZNA AKADEMIA Instagram store.
NAUK W WARSZAWIE
BACHELOR’S DEGREE IN
PHILOLOGY WORK EXPERIENCE
SPECIALIZATION:
Instagram Store – Customer Support Manager
COMMUNICATION AND
2023 – 2024
BUSINESS
• Responded to customer messages using prepared
2024 – PRESENT
templates.
2ND YEAR STUDENT
• Managed communication with clients through Instagram
Direct.
• Provided information about products, orders, and delivery.
SKILLS • Maintained polite and professional communication with
customers.
• Communication • Assisted in organizing orders and customer requests.
• Customer Support
• Organization Assistant Project Manager – IT Company
• Time Management 2024 – 2025
• Task coordination • Communicated with clients regarding project details and
requirements.
• Tools:Canva,Notion,
• Conducted competitor website analysis.
Google Docs,PowerPoint • Prepared personalized commercial proposals for clients.
• Assisted in developing website structure in Figma.
• Added and updated client data in the CRM system.
LANGUAGES • Coordinated tasks between designers and developers.

• English - B2
• Polish - B2