Alfred

Alfred Obeten
Medical Graduate | Healthcare Operations | Customer Success & Logistics
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary
Medical graduate with 3+ years of experience in healthcare support, customer success, and logistics coordination. Proven ability to manage high-volume client interactions, coordinate with cross-functional teams, and maintain accurate documentation. Skilled in CRM systems, patient communication, and operational workflows. Seeking remote or international opportunities.
Core Competencies
Customer Success, Healthcare Coordination, Clinical Documentation, CRM Systems, Operations, Logistics Coordination, Problem Solving, Team Collaboration
Education
Doctor of Medicine (MD) — Ternopil National Medical University, Ukraine — 2024
Professional Experience
Car Shipping Coordinator / Customer Support Specialist
ABC Car Shipping, Los Angeles (Remote) | 2023–2026
- Coordinated vehicle transport logistics and communication with carriers and clients
- Managed shipment tracking, pricing, and delivery updates
- Maintained CRM records and resolved service issues
Patient Support Specialist
Master Call, UK (Remote) | 2022–2023
- Coordinated communication between patients, doctors, and pharmacies
- Documented medical interactions and ensured accuracy
- Handled prescription and order coordination
Medical Assistant
Ternopil National Medical University | 2021–2022
- Documented 50+ patient interactions daily
- Managed EMR records and supported clinical workflow
Customer Care Representative
1xbet | 2020–2021
- Handled 250+ weekly customer inquiries
- Maintained high satisfaction and resolved account issues
Skills
Salesforce, Zendesk, JIRA, Notion, Microsoft Office, Google Workspace
Medical terminology, Patient communication, CRM systems, Operations coordination
Languages
English (Native), Ukrainian (Beginner)