Влад

VLADYSLAV MELNYK
Technology & Operations Specialist
Location: Warsaw, Poland
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SUMMARY
Technology & Operations Specialist with a Computer Science background and recent professional experience in
CRM operations, combined with 4+ years of independent experience in blockchain research and on-chain data
analysis. My background combines technical, analytical and operational experience, including CRM systems,
data analysis, workflow automation and AI projects. I bring practical business experience and a strong technical
foundation, with the ability to work across different technology and operations-focused environments.

CORE SKILLS
CRM & Email: Automation & AI:
CRM Operations · Email Campaigns · Customer LLMs (ChatGPT, Claude, Gemini) · Prompt Engineering
Journeys · Email & SMS Communications · Email · Workflow Automation · API Integration · Webhooks ·
Templates · HTML for Email Make.com

Blockchain & Financial Research: Tools & Platforms:
DeFi & Protocol Research · On-chain Data · SendGrid · Symplify · Acoustic · Google Sheets · Jira
Tokenomics · Transaction & Market Analysis · Confluence
Languages: English (B2) · Polish (A2) · Ukrainian (Native) · Russian (Fluent)

WORK EXPERIENCE
CRM Service Coordinator, BrainRocket Jun 2026 - Aug 2026
• Supported day-to-day CRM operations, including automated and system email communications, SMS
campaigns and customer journey flows.
• Created, maintained and tested email templates and communication components.
• Configured and reviewed automated customer journeys, offers and communication setups to ensure correct
content, conditions and execution.
• Worked with CRM platforms including SendGrid, Symplify and Acoustic, using Google Sheets for operational
tasks and data management.
• Collaborated with cross-functional teams and managed CRM-related tasks through Jira and Confluence.
Independent Blockchain Researcher & On-chain Analyst Sep 2021 - Dec 2025
• Conducted research on 100+ blockchain projects, covering protocol architecture, tokenomics, whitepaper
analysis and on-chain data across DeFi protocols.
• Analyzed transaction and market data to identify patterns and evaluate protocol activity.
• Evaluated new protocols during testnet phases, reviewing technical documentation and system design.

EDUCATION & PROFESSIONAL TRAINING

Bachelor’s Degree, Ivan Franko National University of Lviv 2018 - 2022
• Faculty of Electronics and Computer Technologies
Specialization – Computer Science

Frontend Development (Logos IT Academy & TechMagic Internship) 2019 - 2020
• Completed intensive frontend JavaScript training: HTML/CSS, JavaScript, TypeScript,
Angular, GIT, Node.js.

AI Automation Professional Course, VADYM.AI 2025 - 2026

• Completed professional program covering Make.com, LLM orchestration, RAG and prompt
engineering. Built personal AI automation projects including multi-agent workflows, CRM
automation and document processing systems.