Контактна інформація

Шукач вказав телефон , ел. пошту, Facebook та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17900430/

Досвід роботи

Customer support specialist in logistics field

з 04.2025 по нині (1 рік)
Empire National, Київ (Транспорт, логістика)

Freight tracking and shipment monitoring
Communication with drivers and dispatchers
Coordination with warehouses
Transport documentation processing
Real-time shipment updates
Issue resolution (delays, discrepancies)
Cross-team communication

Customer Support Manager

з 04.2024 по 09.2024 (6 місяців)
UPL LTD, Київ (Туризм)

B2B client communication
Revenue growth (+15%)
Cross-team coordination
Handling customer requests
Task prioritization

Graphic design specialists

з 02.2022 по 10.2025 (3 роки 9 місяців)
Freelance/outsource, Інші країни (Дизайн)

Client communication
Managing deadlines
Project coordination

Освіта

Volodymyr Vynnychenko Central Ukrainian State University

Bachelor's Degree in Philology (English Language & Translation), Кропивницький
Вища, з 2016 по 2020 (4 роки)

English Language (Advanced Grammar, Writing, Speaking)
Translation Theory and Practice
Business English
Professional Communication
Intercultural Communication
Linguistics
Text Analysis
Academic Writing

Знання і навички

• Knowledge of office programs
• Productivity
• Communicability
• Responsibility
• Documentation management
• Project management
• Organization of staff work
• Teamwork
• Proficiency in CRM systems
• MS Office
• WPS Office.
• Competent oral and written language
• Customer service
• Problem solving
• Freight operations
• Ability to quickly learn the information
• MS Excel (basic-intermediate)
• Google Sheets
• Google Docs
• Microsoft Office
• GPS tracking systems
• Email communications
• Cross-team coordination
• Customer support (B2B)
• Documentation processing
• Multitasking
• Time management
• Knowledge of graphic editors
• Data research
• B2B communication
• Customer satisfaction focus

Знання мов

• Англійська — просунутий
• Українська — вільно

Додаткова інформація

Customer support specialist in logistics field with experience in freight tracking, shipment coordination, and documentation processing. Skilled in communication with drivers, warehouses, and customers. Experienced in resolving delivery issues and providing real-time shipment updates.
Background in B2B customer support with strong client retention and cross-team coordination. Able to work in fast-paced environments and manage multiple tasks.
Fluent in English. Looking for full-time position with standard business hours (no night shifts).