Ернест

Ernest Ivanov
Looking for opportunity to try my skills and knowledges in international
environment with interesting and challenged tasks.
✉ Ukraine, Cherkassy city,Anatoliya Lupinosa 35 ap. 23
Personal information:
✆ [відкрити контакти](див. вище в блоці «контактна інформація»)
@ [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of birth: 27 February 2007
Age: 19
Marital status: Single
Nationality: Ukrainian

Objective: gain experience in international company.

Education:
Year of entry: October 2024 – October 2025
University: UPT (Polytechnic University in Timisoara)
Year of study: Preparatory program for Romanian language
Field of study: Humanities and arts
High School Diploma
2013 year – 2024 year - Cherkasy specialized school no.18 (Ukraine) with
advanced studies of English language
Average final exams score 150 out of 200.

Additional education:
2022 – till now – English language course (online)
September 2023- September 2024 - Polish language course (School of foreign
languages, Ukraine)
2024 - Computer design – Academy for computer science (Cherkasy, Ukraine)

Work Experience:

May 2025 – October 2025 – Product Recovery Worker in IKEA (Timisoara,
Romania)
Responsibilities:
 Receiving goods brought back by customer and process them in a
sustainable way;
 Repack damaged packages;
 Check product quality;
 Provide recovery actions in accordance with IKEA Standards;
 Work close together with the team from the entire pick-up point to prevent
products to arrive at recovery;
 Work with logistic department.
Skills:
 Teamwork & Communication: Ability to collaborate with colleagues and
other departments.
 Product Knowledge: Good knowledge of the IKEA product range, a passion
for learning more.
 Problem-Solving: Ability to identify and resolve issues, such as quality
problems or packaging damage.
 Customer Focus & Sales: Ability to sell products with pride, provide
excellent customer service, and understand customer needs to maximize
sales.
 Ability to handle manual tasks and furniture, knowledge of IKEA's values,
standards and product range, to prioritize daily tasks, to work both in team and
individually.
. Call Center Operator – [Simply Contact],
Ukraine
Dates: 2025 February – till now
Handled 50+ customer inquiries daily via phone
and email
Resolved client complaints and issues efficiently
Used CRM systems to track tickets and client
interactions
Maintained high customer satisfaction and performance metrics
Experience of computing: MS Office (Word, Excel), Internet,
Outlook, Photoshop, Power Point.
Languages: Russian, Ukrainian – native;
English – speaking/understanding/writing/reading (B2);
Polish – basic knowledge, speaking/reading level;
Romanian – ongoing studies, basic knowledge (speaking/understanding).

Interests / Activities :
Learning languages, travelling, reading, volunteering.