Особисті дані приховані

Roman Papusha
Profile

What I value in a job: I believe that success is built on two key aspects: continuous
professional growth and working in a strong, cohesive team. For me, it's important
to have an atmosphere of mutual respect and the opportunity to learn from
colleagues to achieve great results together.

My interests: In my free time, I'm passionate about social media, football, and
esports.

Education & goals: I received my education at Vernadsky Kyiv University. My
current English level is Intermediate, and I am actively working on improving it. I'm
Personal details aiming for further growth in online work and am ready for new challenges. I have
experience in iGaming, but I am now open to new online work opportunities and
exploring other fields.
Name
Roman Papusha
Education
Address
Poland, Torun
Aug 2023 - Jun 2025 Automation, computer-integrated technologies
and robotics
Skills V.I. Vernadsky Taurida National University

Risk Management
Employment
KYC & AML

Payment Operations Feb 2025 Antifraud Manager
NDA, Remotely
Data Analysis Fraud Prevention and Risk Management
Data Analysis & Anomaly Detection: Conducting in-
Technical Support depth data analysis using advanced techniques to
detect fraudulent schemes and suspicious
Network Diagnostics transactions.

Languages Loss Mitigation: Developing and implementing anti-
fraud strategies to minimize financial losses and
enhance security measures.
English

Russian Operational Compliance

Ukrainian Regulatory Adherence: Overseeing (KYC) and Anti-
Money Laundering (AML) processes to ensure
compliance.

Payment Operations: Managing high-value
transactions and processing payments to online
wallets and bank cards securely, while adhering to
company policies and regulatory requirements.

Mar 2024 - Dec 2024 Technical Support Specialist
IPnet, Kyiv City, Ukraine
Technical Support & Diagnostics: Provided
assistance to customers in resolving technical issues
related to internet access, connectivity, and
equipment.
 Troubleshooting: Conducted remote diagnostics to
identify and resolve issues with network performance,
routers, and other devices.

Customer Consultation: Offered detailed instructions
and advice on equipment setup, Wi-Fi optimization,
and service usage.

Request Management: Logged, processed, and
tracked customer inquiries within a CRM system or
other internal tools.

Compliance & Standards: Ensured adherence to
service standards, SLAs (Service Level Agreements),
and internal company procedures.

Issue Analysis: Analyzed common problems and
generated reports to improve service quality and
prevent future outages.

Dec 2023 - Mar 2024 Online Content Moderator
Part Time & Freelancing, Kyiv City, Ukraine
Content Review & Enforcement: Analyzed and
moderated user-generated content, including text,
images, and videos, to ensure compliance with
company policies and community guidelines.

Policy Expertise: Applied a deep understanding of
moderation policies, including those related to hate
speech, violence, harassment, and misinformation.

Conflict Resolution: Managed user disputes and
addressed reported issues, ensuring fair and
consistent enforcement of rules.

Quality & Accuracy: Maintained a high level of
accuracy and speed in content review to support a
safe and positive user experience.

Team Collaboration: Worked closely with team
members and other departments to handle complex
cases and uphold content standards.