Ірина

Iryna Avramenko
[відкрити контакти](див. вище в блоці «контактна інформація»)

Kyiv, Ukraine
Social Media Content Moderator
Content Moderator with 3+ years of experience reviewing user-generated [відкрити контакти](див. вище в блоці «контактна інформація»)
content, moderating online communities, and handling high-volume
interactions across platforms including Instagram, TikTok, Facebook, X,
LinkedIn, Twitch, and YouTube. Skilled in identifying policy violations, managing
sensitive content, and maintaining safe online environments.

WORK EXPERIENCE SKILLS
Social Media Content Moderator Content Moderation
Fozzy Group Trust & Safety Content Review
05/2023 - Present, Remote
Responsibilities User-Generated Content Moderation
Review and moderate user-generated content (comments, posts, mentions, and Social Media Moderation
reviews) across social media and platforms: Instagram, Facebook, TikTok, X, LinkedIn,
LetyShops, Hotline, mobile app feedback (Play Market, App Store), emails, and Community Management
forums.
Identify and remove content that violates platform policies, including spam, abusive Handling Sensitive Content
language, harassment, or harmful content.
Communication Skills
Monitor content for brand safety and reputational risks, identifying and addressing
posts, comments, or interactions that could negatively impact the company’s image. Zendesk
Respond to user reports and support tickets through Zendesk, providing timely Online Community Support
resolutions.
Handle high volumes of content and user interactions while maintaining accuracy and Live Stream Moderation (Twitch, YouTube)
consistency.
Resolve real-time issues to meet user needs immediately, ensuring a safe and positive
online environment.
LANGUAGES
Live Chat Support Agent
Fozzy Group Ukrainian
Native or Bilingual Proficiency
09/2021 - 05/2023, Remote
Responsibilities English
Respond to customer inquiries via live chat promptly, providing accurate and helpful Professional Working Proficiency
solutions.
Assist with troubleshooting and problem resolution, ensuring high customer
satisfaction.
Escalate complex or sensitive issues to senior support or relevant departments as
needed.
Document interactions and outcomes accurately in internal systems for tracking and
reporting.
Maintain a professional and friendly tone while handling multiple simultaneous chats.
Identify recurring issues or patterns to help improve products, services, and support
processes.
Ensure compliance with company policies and maintain confidentiality of customer
information.

Hotline Support Agent
Fozzy Group
07/2021 - 09/2021, Remote

EDUCATION
Master’s Degree in Management of Information and
Communication Systems
State University of Technology and Infrastructure
09/2022 - 01/2024, Kyiv, Ukraine

Bachelor’s Degree (with Honors) in Records Management and
Information Activities, specializing in Information Analytics
and Public Relations
State University of Technology and Infrastructure
09/2018 - 06/2022, Kyiv, Ukraine