Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17991564/

Досвід роботи

Senior Partner Success Manager

з 12.2025 по 03.2026 (4 місяці)
United Tech, Kyiv (IT)

-Managed LATAM-based partner agencies, driving onboarding, activation, and performance improvement
-Analyzed key metrics to identify risks and unlock growth opportunities across accounts
-Built strong partner relationships, providing strategic guidance to improve engagement and retention
-Supported recruitment and activation of new streamers, contributing to ecosystem growth
-Partnered with internal teams to resolve platform challenges and enhance overall partner experience

Senior Customer Success Manager / Customer Success Manager API

з 03.2023 по 12.2025 (2 роки 10 місяців)
EOS DATA ANALYTICS (EOSDA), Kyiv (Agriculture, agribusiness)

-Led customer success initiatives for API clients, driving adoption, retention, and long-term value
-Managed onboarding, integrations, and client relationships across international B2B accounts
-Provided technical and strategic guidance for API implementations and complex use cases
-Collaborated with Product, QA, and Compliance teams to resolve issues and improve product usability
-Supported pre-sales activities by qualifying projects and assessing technical feasibility
-Drove business development initiatives, including partnerships and white-label collaborations
-Contributed to technical and educational content (articles, videos, use cases) to support product adoption.

Business Development Account Manager

з 03.2022 по 02.2023 (1 рік)
Crezu, Kyiv (Finance, banking, and insurance)

-Managed and grew partner accounts, driving performance and revenue generation
-Increased API integrations, improving partner adoption and operational efficiency
-Negotiated campaign terms and pricing to maximize ROI and profitability
-Identified growth opportunities and optimized partner performance across campaigns
-Ensured smooth operations by resolving payment and technical issues
-Supported technical integrations (postbacks, campaign setup) to enable efficient execution
-Contributed to HubSpot CRM implementation, improving data tracking and operational processes
-Expanded the network of strategic partners through business development initiatives

Business Development Manager / Sales Development Representative LATAM

з 06.2020 по 02.2022 (1 рік 9 місяців)
MGID, Kyiv (Marketing, advertising, and PR)

-Progressed from Sales Development Representative to Business Development Manager, supporting LATAM market growth
-Generated and qualified leads through market research, LinkedIn Sales Navigator, and outbound prospecting strategies
-Managed client relationships and aligned campaign strategies with business and marketing objectives
-Developed and executed performance marketing campaigns, optimizing traffic acquisition and ROI
-Built data-driven media plans and analyzed campaign performance to identify growth opportunities
-Led campaign optimization and remarketing strategies to improve engagement and results
-Collaborated with internal teams to ensure effective campaign execution and partner success

Custumer Support Manager

з 08.2019 по 05.2020 (10 місяців)
EverFX, Kyiv (Finance, banking, and insurance)

- Customer service by telephone, online chat and email
- Payment confirmations through the financial department and the client
- Review and validation of documents (Passports, ID Card, etc.)

Освіта

National Pedagogical Dragomanov University

Bachelor of Music Education, Kyiv
Вища, з 2016 по 2022 (6 років)

University of Sotavento

Bachelor of Psychology, Other countries
Вища, з 2011 по 2015 (4 роки)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Customer Success Management
• SaaS
• API Integration
• Maintenance of technical documentation
• Technical Support
• Onboarding & Implementation
• Customer Retention
• Upselling & Cross-Selling
• Zoho CRM
• HubSpot
• Kommo CRM
• Stakeholder management
• Product Feedback & Collaboration
• Troubleshooting
• Account Management
• Data Analysis
• KPI Analysis & Reporting
• Technical Account Management
• REST API
• API Documentation
• Client Onboarding Strategy
• Customer Lifecycle Management

Знання мов

• Іспанська — вільно
• Англійська — вище середнього
• Українська — середній