Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18021780/

Досвід роботи

Account Manager

з 08.2024 по 03.2026 (1 рік 8 місяців)
CleanWhale, Remote (Public and business services)

•Managed daily customer communications via SMS, email, and phone, ensuring timely responses and high satisfaction.
•Handled booking and scheduling of cleaning appointments, coordinating with cleaning teams to ensure service delivery.
•Resolved customer complaints and service issues (e.g., rescheduling, quality concerns, missed appointments) promptly and professionally.
•Maintained accurate client records and service details using CRM and scheduling platforms.
•Followed up with clients post-service to ensure satisfaction and encourage repeat bookings.
•Assisted in optimizing schedules to improve efficiency and reduce service delays.

Office manager

з 05.2023 по 07.2024 (1 рік 3 місяці)
NYMedical, Remote (Medicine, pharmacy)

Coordinated appointment bookings and scheduling, managing a high volume of daily client interactions.
•Communicated with patients via email, phone, and messaging systems to confirm appointments and address concerns.
•Resolved issues related to scheduling, billing, and service delivery, ensuring a smooth client experience.
•Maintained organized digital records and updated client information in real time.
•Collaborated with internal teams to ensure efficient service operations.

Освіта

Simon Kuznets Kharkiv National University of Economics

Economics, Kyiv
Вища, з 2015 по 2021 (6 років)

Знання і навички

• CRM
• Email client
• SMS-marketing
• MS Word
• MS Office
• Cold sales
• Work with clients
• Business communication
• Client relationship
• Attracting new customers
• Customer retention
• LinkedIn Sales Navigator
• Skype user
• Google Meet
• Google Chrome User
• Google Docs
• Scheduling
• Reservations on Booking.com
• Time management
• Organizational skills
• Attentiveness
• Zendesk
• Ability to work in multitasking mode
• High working capacity

Знання мов

• Англійська — вільно
• Українська — вище середнього