Anointing

Anointing Izuchukwu
[відкрити контакти](див. вище в блоці «контактна інформація») in/anointing-izu

SUMMARY
A curious problem solver seeking out opportunities and sectors to implement effective processes for change. I have a strong problem-solving
aptitude and a proven track record of effective teamwork. Seeking roles to leverage my technical, people and communication skills, ensuring
optimal solutions and contributing to team success.

EXPERIENCE
Customer Service Support
Mejorra Marketing Agency January 2024 - December 2025
• Resolved client inquiries by streamlining communication channels and expediting ticket resolution, elevating customer satisfaction scores across
multiple campaign projects.
• Directed the deployment of a knowledge base and resource hub for client accounts, boosting internal efficiency and supporting campaign teams in
delivering timely responses.
• Enhanced post-campaign reporting tools by integrating analytics dashboards, empowering account managers with real-time insights to tailor
future client strategies and reinforce agency value propositions.
Customer Support Representative
Dreamport April 2024 - July 2025, Wilmington, United States
• Successfully closed more deals by implementing CRM software and personalized outreach strategies, strengthening client relationships and
addressing customer needs more effectively.
• Resolved service inquiries and coordinated cross-functional communication, fostering swift resolutions and cultivating increased customer
satisfaction across the user base.
• Streamlined onboarding workflows and provided tailored user guidance, enhancing platform adoption rates among independent travel managers
and supporting smoother transitions for new clients.
Customer Support Representative
Tek Experts June 2023 - February 2024
• Provided technical support to clients worldwide, efficiently resolving issues while maintaining high customer satisfaction.
• Diagnosed and resolved complex technical issues by collaborating with cross-functional teams, ensuring timely solutions and minimizing
customer downtime.
• Streamlined incident escalation processes by integrating new ticketing system features, accelerating resolution times and enhancing service
delivery for clients.

EDUCATION
2018-08 - 2022-05 Bachelor of Science: Computer Science
American University of Nigeria • 2022

CERTIFICATIONS
Fundamentals of Human Resources
Alison • 2024
Digital Marketing & Content Creation
Side Hustle • 2023
Career Essentials in System Administration by Microsoft and LinkedIn
LinkedIn Learning • 2023
Figma UI UX Design Essentials
Udemy • 2022

INVOLVEMENT
Co-organizer
Great Dawn Organization • January 2018 - Present
• Organized a seminar for youths on Advocacy for the Prevention of Teenage Pregnancy and Juvenile Delinquency in 2024.
• Managed programs during the annual Growth in the Midst of Turmoil Conference for youth in Umuahia, Abia State in Nigeria in 2019.
• Led programs during outreach to Malkohi internally displaced people's camp in Yola, Adamawa State in 2019.
• Engaged in fundraising activities for the organization.
• Served as a community manager, coordinating volunteers during events.

SKILLS
Front-end development using HTML, CSS.
Proficient in Google Ads and Mailchimp.
Strong leadership, complaint resolution, and communication skills.
Analytical and critical thinking, technical writing, and project management.
Effective written and verbal communication.
Expertise in organization, time management, and strategic planning.
Digital marketing, content creation, and sales forecasting.
Google Fundamentals in Digital Marketing.
AI Automation
HubSpot, LinkedIn Sales Navigator