Антон

A BOUT ME

Hi! My name is Anton and I'm thrive when things get fast-
paced. My background is a mix of Live Casino
management, sales, and a stint as a Chief Barista—a role
that taught me how to maintain “perfect” quality even
during the most intense rush hours. I have solid
background in Live Casino operations and telephonic sales.
CUSTOMER SUPPORT · IGAMING
I'm used to high-volume workloads without losing my cool.
I'm tech-literate, efficient with Jira, and I understand the
iGaming industry. My focus is simple: solve the issue
quickly and keep the quality high.

W ORK EXPERIEN CE

Live Casino Service Manager 2023 – 2024
iGaming Operator · Kraków, Poland
• Resolved live game errors in real time
• Proactively monitored game sessions and caught
technical issues before players had to report them
• Tracked and closed support tasks using Jira, keeping
cross-functional teams aligned
• Designed complex staff rotation schedules ensuring
consistent coverage across all shifts
• Acted as the bridge between players, dealers, and
technical teams
Sales Manager — Telephone Sales 2022 – 2023
Sales / Contact Centre · Kyiv, Ukraine
• Ran pipeline of cold and warm calls
• Managed customer data and transactions in the 1C
system with accuracy
• Handled objections and frustration without losing the
thread, keeping interactions productive
• Adapted communication style in real time to match each
caller's tone and pace

Chief Barista Mar 2025 – Sep 2025
Kyiv, Ukraine
Although this role is in hospitality,and may seem not that
important it provided vital experience in high-pressure
environments. I learned to maintain quality during peak rush
hours, de-escalate conflicts both with our guests and within
our team, and provide solutions for customers in diverse
situations. It also taught me how to be a trainer and provide
onboarding for our newcomers.