Josephine

JOSEPHINE CHIMA
Sales Agent | Customer service | Call center operator
Tel: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PERSONAL STATEMENT
Dedicated and results driven sales and customer service agent. Passionate about customer satisfaction, demonstrating strong communication skills and a customer-centric approach to achieve business goals while ensuring exceptional service.
Advanced English Language proficiency level. Skilled in the use of Microsoft Office and CRM tools.

PROFESSIONAL EXPERIENCE

GLEE (USA)
Sales Agent (Remote)
February 2024 – March 2026
• Delivered clear and persuasive product presentations, consistently meeting or slightly exceeding monthly sales targets.
• Maintained accurate records of daily sales transactions and customer interactions for proper follow up and reporting.
• Applied strong product knowledge to guide customers, improving purchase decisions and supporting steady sales growth.

ESSENCE LIMITED

Customer Service Representative (Remote)

April 2023 – February 2024

• Maintained 95%+ accuracy in customer data and order processing.
• Handled customer inquiries, orders, and complaints while ensuring timely and professional resolution.
• Processed and updated customer account information accurately in internal systems.
• Maintained detailed records of customer interactions and transactions.

Zeena & Zara Limited
Sales Agent
March 2019 – December 2022
• Managed 30+ customer interactions per shift across phone, email, and live chat, actively identifying sales opportunities.
• Contributed to increased monthly revenue through persuasive product presentations and effective upselling.
• Provided accurate and compelling product information to influence purchasing decisions.
• Maintained detailed customer records and tracked sales activities using CRM tools to support pipeline growth.

TENYA
Customer Service Specialist
August 2016 – December 2018
• Built and maintained long term client relationships through personalized service and follow ups.
• Provided tailored product recommendations based on customer needs.
• Maintained organized records of sales activities and client communications.
• Supported business growth through effective customer engagement.

EDUCATION
University of Uyo
Pharmacy (Pharm.D)
August 2020 – August 2026

KEY SKILLS
• CRM Management
• Active Listening
• High working capacity.
• Adaptability.
• Email marketing .
• Google workspace.
• Empathy and Patience.
• Persuasion and Negotiation.
• Effective communication skills.
• Microsoft Office Tools.
• Email management.