Олеся

Olesya Kolesnychenko
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Operations Manager with 3+ years of experience in customer operations, process optimization, and team coordination.
Experienced in managing high-volume content workflows and ensuring structured, on-time execution across digital
platforms, with extensive experience in SaaS and B2C environments.

EXPERIENCE

FN Marketplace | Digital Products Store

Operations Manager

● Supervise a team of 10+ and coordinate a 21-member workspace
● Oversee revenue and expenses for a business generating $20K+ monthly
● Build and implement a productivity tracking and troubleshooting system

SVET (EdTech SaaS)

Customer Success Specialist | Operations Assistant | Team Coordinator

● Coordinated a 3-member support team, optimizing internal workflows and reducing response time by approximately
30% through structured Slack communication systems
● Drove student retention efforts, re-engaging inactive learners and contributing to an estimated 15–20% reduction in
course dropouts
● Monitored subscription payments and recovered up to 30% of failed transactions through targeted client follow-ups
● Managed 50+ weekly student inquiries across email and social platforms, resolving technical and administrative issues
● Led platform expansion into Ukrainian market by translating and structuring course materials, supporting international
accessibility and program scalability

Freelancing (Self-Employed)

Content Manager | Copywriter

● Directed production and distribution of 350+ cross-platform content pieces for a real estate and relocation firm
● Transformed 50+ long-form and podcast pieces into multi-channel assets for EdTech clients

SKILLS
Expertise: Operations Support & Administration, Workflow Optimization, Customer Success Operations, Process
Documentation & SOP Development, SaaS Platforms (EdTech), Content Workflow Management, Task & Project Tracking
Tools: Notion, Zapier, Slack, Coda, ClickUp, Meta Business Suite, DaVinci Resolve, Asana, HubSpot
Languages: Ukrainian (Native), Russian (Bilingual), English (Fluent)

EDUCATION

V.N Karazin Kharkiv National University

Bachelor of English Language and Literature and Translation and Second Foreign Language