Анастасія

ANASTASIIA SEVERYNCHUK
AI ENGINEER (CONVERSATIONAL AI & VOICE BOTS)

CONTACT PROFILE

AI Engineer with 5+ years of hands-on experience in designing, building, and maintaining
[відкрити контакти](див. вище в блоці «контактна інформація») conversational AI solutions, including chatbots and voice bots, for business automation and
customer engagement. Strong expertise across the full development lifecycle: discovery,
[відкрити контакти](див. вище в блоці «контактна інформація») concept & vision development, conversation design, implementation, testing, launch, and
optimization.

Warsaw, Poland Experienced with LLM-powered solutions using OpenAI and Groq, as well as SaaS chatbot
platforms (ManyChat, SmartSender, Send Pulse). Skilled at translating business needs into
scalable AI-driven systems that improve efficiency, conversion, and customer experience.

SKILLS WORK EXPERIENCE
Conversational AI Design
GMS 2024 - 2026
Voice Bot Development
Dialog Designer
LLM Integration (OpenAI, Groq)
Design and maintain conversation flow for chat/voice experiences: intents,
Prompt Engineering
branching logic, error handling, and escalation flows.
Dialog Flow Architecture Create dialog architectures aligned with product goals and user behavior.
Improve UX quality through testing, iteration, and conversation optimization
Automation & Chatbot Funnels
Collaborate directly with clients to uncover needs and define requirements;
Stakeholder Communication prepare proposal presentations and deliver product demos.
Led end-to-end delivery as a Project Manager: planned timelines, organized
Customer Support & Client
client/team meetings, coordinated cross-functional stakeholders, and ensured
Communication on-time execution.

Customer Satisfaction & Smart Sender 2021 - 2024
Customer Support Manager
Retention
Delivered fast, high-quality resolution for customer inquiries and escalations,
consistently improving customer satisfaction and retention.
Tested new product features end-to-end, identified edge cases, and
LANGUAGES documented clear, actionable bug reports before release.
Synthesized customer feedback and recurring issues into structured insights,
partnering with the engineering team to prioritize fixes and reduce repeat
Ukrainian — Fluent
tickets.
English — B1
Poland – A2 Freelance 2020 - 2024
Chatbot Developer

Built scripted chatbots for Telegram & Instagram (lead-gen, support, ordering).
Designed dialog flows: triggers, branching, segmentation, fallbacks.
Integrated bots with CRM via APIs/webhooks (lead/contact sync, pipeline
updates).
Testing, launch, monitoring, and ongoing optimization/support.

EDUCATION

Bachelor’s Degree — Management 2015 - 2019
Bohdan Khmelnytsky National University of Cherkasy