Vitaliya

VITALIIA KRYVOSHLYKOVA
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Citizenship Ukrainian

TRANSLATOR | COPYWRITING & EDITING
Language specialist with experience working in an English-speaking international environment and communicating with clients and partners on a daily basis. Skilled in written and verbal communication, content writing, editing, and translation with strong attention to tone, clarity, and context. Experienced in creating professional texts, emails, and customer-facing communication while maintaining a high level of English proficiency. Passionate about reading, text analysis, and adapting translations to different audiences and industries, including marketing, customer communication, and business content. Strong ability to find accurate and natural wording that reflects both meaning and cultural context.

KEY SKILLS
Translation & Localization | Copywriting & Content Creation | Editing & Proofreading | English Fluency | Written & Verbal Communication | Content Adaptation | Text Analysis | Marketing Content | Business Correspondence | Customer Communication | Attention to Detail | Contextual Translation | Cross-Cultural Communication | Research & Information Analysis

PROFESSIONAL EXPERIENCE

CUSTOMER SUPPORT SPECIALIST03/2025 - Present
Welcome Pickups
Provide customer support in a fast-paced international environment, communicating daily with travelers, drivers, and business partners worldwide through calls, chats, and email communication. Providing support to customers across 370+ global destinations while ensuring high-quality service, problem resolution, and smooth travel coordination.
• Assisted travelers, drivers, and partners with booking management, transfer coordination, and service-related inquiries in English.
• Handled customer communication through phone calls, live chats, and email support while maintaining a professional and empathetic approach.
• Resolved a wide range of issues, from simple booking modifications (time, pickup location, passenger details) to complex transfer and tour coordination requests.
• Supported customers traveling across international destinations in Europe and worldwide, ensuring efficient communication and problem-solving in time-sensitive situations.
• Created and edited professional written communication, including emails, support responses, and case documentation.
• Demonstrated strong multitasking, communication, and conflict-resolution skills in a high-volume customer support environment.
• Collaborated with internal teams and external partners to ensure smooth customer experiences and operational efficiency.
• Maintained high service standards while adapting communication style to different cultures, clients, and situations.
AUTHORIZATION SPECIALIST
Century Medical and Dental Center02/2024 – 02/2025

Worked in an international English-speaking environment, managing authorization processes and professional communication with patients, insurance providers, and medical staff. Responsible for handling documentation, resolving issues efficiently, and maintaining high standards of customer support and written communication.
• Reviewed and processed authorization requests, ensuring accuracy and compliance with required documentation.
• Communicated with insurance companies, patients, and healthcare providers regarding approvals and service coordination.
• Resolved authorization-related issues in a timely and professional manner while maintaining high customer satisfaction.
• Managed written correspondence, emails, and internal communication in English on a daily basis.
• Demonstrated strong attention to detail, problem-solving, and organizational skills in a fast-paced environment.

CUSTOMER SERVICE REPRESENTATIVE
Century Medical and Dental Center12/2023 - 02/2024
Provided customer support and patient assistance in a busy medical call center environment, ensuring effective communication and smooth appointment coordination.
• Handled inbound patient calls and provided professional customer support in English.
• Assisted with appointment scheduling, rescheduling, and general patient inquiries.
• Maintained clear and empathetic communication while managing multiple tasks simultaneously.

ENGLISH LANGUAGE TUTOR
FREELANCE / PRIVATE PRACTICE09/2021 - 02/2024
Provided personalized English language instruction for students with different proficiency levels, focusing on communication, grammar, vocabulary, and practical language use in real-life situations. Developed strong communication, adaptation, and content explanation skills while working in an international and multilingual environment.
• Assessed students’ language levels and created individualized learning plans based on their goals and needs.
• Conducted engaging lessons focused on speaking, writing, reading, and listening skills.
• Explained complex language concepts in a clear and structured way, adapting teaching methods to different learning styles.
• Provided continuous feedback, monitored student progress, and supported skill improvement.
• Created educational materials, exercises, and written content for lessons and practice.

EDUCATION

Bachelor’s Degree in Business Foreign Languages and Translation, National Technical University ‘Kharkiv Polytechnic Institute’, Sep 2021 – Jun 2025

LANGUAGES
English - B2 | German - A2 | Ukrainian - C1

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).