Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18385161/

Досвід роботи

QC Manager

з 11.2023 по 03.2026 (2 роки 5 місяців)
Howly, Дистанційно (IT)

- Led Legal Quality Control processes, ensuring compliance and high-quality
standards
- Managed and mentored QC specialists (including 1:1 sessions, goal setting,
performance tracking, and structured feedback)
- Aligned individual performance goals with team and business objectives
- Designed and optimized onboarding processes for call-based experts
- Conducted 30+ onboarding sessions (EN/UA) ensuring effective ramp-up of new
hires
- Built structured onboarding programs including training plans, task lists, and
educational materials
- Collaborated with HR, Helpdesk, and Tech departments to ensure smooth
onboarding and technical setup
- Implemented post-onboarding mentorship and feedback system to support
newcomers during the first working month and improve CSAT
- Conducted quality audits of calls, chats, and review platforms (BBB, SiteJabber,Trustpilot)
- Trained QC team to conduct onboarding sessions
- Participated in calibration sessions, internal syncs, and external partner
discussions (including performance reviews and service-related topics)

Recruiter

з 01.2022 по 11.2023 (1 рік 11 місяців)
LeanSquade, Дистанційно (IT)

- Coordinated end-to-end recruitment processes
- Managed candidate pipelines using ATS systems
- Communicated with international candidates and stakeholders
- Improved recruitment workflows and operational efficiency

Quality Assurance Support Specialist

з 08.2020 по 09.2021 (1 рік 2 місяці)
Clario Inc., Дистанційно (IT)

Supported QA processes in a regulated environment
- Collaborated with cross-functional teams to maintain product quality

Technical support specialist

з 12.2019 по 08.2020 (9 місяців)
Clario Inc., Дистанційно (IT)

- Provided technical support to international clients
- Diagnosed and resolved software issues
- Maintained high customer satisfaction through effective communication

Technical Support Representative

з 06.2019 по 12.2019 (7 місяців)
ZoomSupport for Business, Дистанційно (IT)

Delivered remote technical support for business clients -
Resolved system and connectivity issues

Освіта

Lviv Polytechnic National University

Applied Linguistics, Львів
Вища, з 2004 по 2010 (6 років)

Знання і навички

• Комунікабельність
• Відповідальність
• Коучинг
• Онбординг персоналу

Знання мов

• Англійська — просунутий
• Німецька — початковий
• Польська — початковий