Anna

Contact information:
Date of birth: September 08, 1990
Mobile telephone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: <[відкрити контакти](див. вище в блоці «контактна інформація»)>

Anna Sokolovska
Head of Customer Care and Supply Chain Department

Aim
To obtain managing challenging position in the international company to realize myself professionally.

Operational Experience

Customer Care and Supply Chain Senior Supervisor
June, 2021 – present time
Medtronic (Ukraine)
CC, SC Department

Role purpose:
• Represents company to external and internal customers, answers product-related questions, traces lost
shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations,
and when necessary, may connect customers to appropriate support or field staff.
• Manages work and performance of external providers for logistics, transportation, warehousing and customs
clearing.
• Leads, mentors and motivates team of direct reports to meet/exceed performance expectations, staff
development & growth, and advocating diversity and inclusion.
• Manages web-based ordering or registrations, confers with management regarding customer credits, returns
goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• Approves allocation of stock in short supply, special price quotations and bids, pricing allowances,
deductions and adjustments.
• Manages inventories at customer facilities using EDI (electronic data interchange), forecasting,
replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM:

Management and supervisory of four direct reports who are focused on tactical, operational and some strategic
activities within a specified area. Majority of time is spent overseeing their area of responsibility, managing
performance, developing talent, engagement and inclusion, communicating business and operational
developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is
typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this
career stream is managing people, which includes accountability for mentoring, providing leadership to staff
ensuring the prioritization of strategic and department level initiatives to include defining performance goals and
targets, conducting performance reviews, and staff 1:1s to guide performance management and employee
development efforts and manage toward departmental goals.

PROCESSES MANAGEMENT AND BUILD UP FROM SCRATCH WITHIN SC&CC DEPARTMENT:

Supervises team members providing tactical and / or technical supervision on assigned tasks/ responsibilities.
Performs assignments in task-oriented terms and delivers results according to established procedures.
Plans and provides decisions impacting team schedules or the allocation of time or material resources. Typically
does not have budget or P&L accountability but may manage day-to-day elements of the budget (eg, overtime for
staff).

Makes adjustments or recommends enhancements in systems and day-to-day department processes. Holds
negotiations with internal and external customers and vendors. Shares and exchanges relevant information to
reach solutions. Provides daily work direction for team, focused on maintaining steady workflow, resource
allocation and productivity. Ensures hiring and firing processes, ensures promotion, performance and rewards
decisions for direct reports.

Keeps accountable for process execution.

SCOPE OF RESPONSIBILITIES:

- End to end OTD and OTC process;
- PO/ STO;
- Downstream DC/ WH;
- Import, export;
- Customs clearing;
- Invoicing;
- Planning, allocation, replenishment (auto);
- FSL (warehousing via 3PL) - inbound, outbound control;
- Scrap;
- Transportation and deliveries;
- Demo/ samples;
- Materials extensions;
- Contracting;
- Central tender process to Ministry of Health;
- Projects leading (Go Local, Go Direct)

Senior Logistics Analyst
May, 2018 – May, 2021
Medtronic (Ukraine)
Supply Chain Department

Role purpose:
Execute operational support, analyze data, drive process improvements to guarantee departmental/site efficiency
and quality targets, make recommendations for structural improvements related to all process steps/aspects,
interact closely with peers throughout Logistics EMEA and participate in overarching improvement initiatives,
maintain SAP system knowledge/other business support system at Key User level, be a member of the
“Improvement Community” and owner of key processes (Inbound, Outbound, VAS, IM, Reverse).

Accountabilities:
1. Operational part.
• Takes a lead of the end-to-end process in direct deliveries to IHS accounts – contracts, TPs, planning,
delivery, forecast, customs, forwarders, import/export, demo, products allocations, obsolete/phased out materials,
masterdata, temperature-sensitive shipments, inventory, KPI analysis for service providers/suppliers and
corrective actions, intercompany/distributors flows, cooperation with global functional and business teams,
reports.

• Takes a lead of the end-to-end process in tenders’ deliveries to Ministry of Health via 3rd parties –
shipping docs validating, deliveries on time/in full/UBD-sufficient, contracts with 3rd parties (state institutions),
contributing to revenues.

2. Improvements part.
• Improves intercompany flow, build up cooperation with CS Team
• Works out working matrix within UA Team
• Works out reports (daily/monthly) to all functions and BU
• Sets up working processes with outsource Finance
• Revises cooperation with service providers, procure new ones and conclude contracts
• Builds up cooperation with 3rd party providers
• Improves tenders flow, build up 3-side-cooperation between CS, local SC and 3rd party

3. Projects part.
1) SAP assessment and implementation for Ukrainian entity (project team member, SC module)
Objective of the project – to implement SAP for Ukrainian entity
Year – 2019

2) GTS invoices (project team member – SC part)
Objective of the project – to switch to a new format of intercompany invoice – one common invoice instead of 2 -
import and export
Year – 2019

3) Labeling Tool (leading role)
Objective of the project – to have labeling tool in place in EOC WHs
Year – 2018-19

4) Go Local Project (project team member – CC, OO, SC processes)
Objective of the project – to implement direct deliveries and local sales model stepping away from distributors
Year – 2018-19

Logistics Specialist
September, 2015 – May, 2018
Syngenta (Ukraine)
Supply Chain Department

Role purpose:
Manage import/export documents flow, prepare import/export contracts and price lists, ensure quality parameters
inputs to the system, actively cooperate with other departments by providing timely information.

Accountabilities:
• Operates in Inbound Group – smooth deliveries, reports, customs clearance, certification, SAP module,
contracts & price lists, damages/shortages managing, KPI dashboard, global suppliers, IC level, local customers.

Replenishment Planning Manager (VEG)
January, 2015 – December, 2015
Syngenta (Ukraine)
Supply Chain Department

Role purpose:
Provide timely delivery of seeds of the required quality & quantity to Sales Team, making the best use of the
available resources, ensure compliance with global SC processes & local business & legal requirements.

Accountabilities:
1. Operational part.
• Represents Ukraine entity for Planning and Inbound processes – replenishment planning (LTF/STF),
collaboration with global and local business and functions teams, SAP, WEB-FET, NC in Reliance Tool,
ZOPENSTO, reports, obsolete/phased out materials, products allocations, inventory, TPs, Info-Records, POs,
recurring.

2. Projects Part.
1) “SAP Implementation in Warehouses”
Objective of the project – to teach WH colleagues to work in SAP and make GR to align processes within SC
department
Year – 2015

2) “VEG Recurring in UA”
Objective of the project – to ensure recurring process is organized effectively in terms of Ukrainian laws and cost
savings
Year – 2015

Education

Kyiv National Linguistics University
Year of termination – 2012
Specialty – Interpreter (English and Spanish), Specialist
Degree with distinction

Bournemouth Business School International (England)
International Education & Training
Year of termination – 2012
Specialty – Communication and Business Skills
Certificate with distinction

Courses, Trainings, Certificates

Supply Chain Manager Enrich Training – Classification of Goods Guidelines for Customs
Certificate by Mangtas Certified Manager According to UCG FAE. Policy in Ukraine (ACC)
Year 2023 Year 2022 How to Work with Year 2018
Documents Correctly
(ACC)
Year 2019
Time Management & Personal Manager’s Role in 7 Sources of Energy in Negotiations about
Effectiveness Training Organization Training Work Training Purchases Training
Year 2015 Year 2014 Year 2013 Year 2013

Proficiency in Languages

English – fluent
Spanish – intermediate
Russian – fluent
Ukrainian – native

Additional Information

Computer Skills
SAP, Reliance Tool, Web-FET Tool, MS Office, Power Point, PDFCreator/Professional, Power BI, Critical Item
Report, Runout Report, Blue Yonder

Driver’s license
Category B

Personal Qualities
High responsibility, discipline, punctuality
Purposefulness, will to learn and develop, flexibility
Team work, leadership qualities
Sociability, optimism, active social position

Hobbies and Interests
Skiing, skating, fitness, big tennis and swimming