Владлен

Vladlen Kokhan  koxandrollll@gmai
l.com

VIP Account Manager/IT Specialist / Technical  +380 93 408-55-2
Support Specialist / 0

 Zhytomyr, Ukraine
 01/08/1997

 @koxanbrewmaster
 SKILLS
Cryptocurrency
operations: wallet setup,  SUMMARY
transaction processing, Experienced VIP Account Manager with a strong background in customer
blockchain data analysis support, client communication, and relationship management within the
Advertising traffic iGaming and sports betting industry. Skilled in working with VIP players,
management: source handling deposits, resolving account-related issues, reactivating inactive
analysis, campaign clients, and delivering personalized service across chat, messengers, and
optimization, SFS work phone. Strong understanding of the gambling market, product, player
behavior, bonuses, promotions, and loyalty programs. Analytical, customer-
Tools knowledge:
focused, and committed to creating high-quality player experiences that
Telegram, LiveChat,
support retention, engagement, and long-term value.
blockchain scanners
(Etherscan, BscScan),
Google Analytics, Trello,
basics of HTML/CSS, SQL  WORK EXPERIENCE
Strong communication VIP Account Manager | iGaming & Sports Betting Oct 2025 - May 2026
skills and client Online
management experience Experienced VIP Account Manager in the iGaming and sports betting industry
Training and staff with strong expertise in VIP player support, retention, reactivation, and loyalty
education programs. Skilled in managing high-value clients across Intercom, Telegram,
Viber, and phone, with a focus on personalized communication, problem-
User behavior
solving, and customer satisfaction. Deep understanding of gambling, sports,
understanding and
bonuses, promotions, and loyalty mechanics.
marketing strategy
development for Achievements
gambling industry - Managed VIP players and provided personalized support.
Analytical risk assessment - Handled deposits, account issues, and client requests via Intercom,
and process optimization Telegram, Viber, and phone.

Ability to work in dynamic, - Reactivated inactive clients and applied bonuses, promotions, and
high-responsibility loyalty offers.
environments with quick - Demonstrated strong knowledge of the iGaming market, product, and
decision-making VIP player needs.

Stress management and
Shilling Manager / Technical Support Sep 2024 - Aug 2025
creativity in solution
Nexchain Online
development
Achievements
VIP client management
Retention and reactivation - Promoted a crypto startup via Telegram, attracting new audiences and
Bonus and promotion increasing brand awareness.
handling - Provided technical support through LiveChat for payment processing,

Problem solving blockchain operations, wallet setup, and smart contracts.
Multichannel support - Processed user transactions, verified transaction hashes, and utilized
blockchain scanners for accuracy.
Knowledge of iGaming
market and product - Developed client acquisition strategies that increased conversion rates
by 15%.
Customer relationship - Improved client satisfaction by 25% with effective technical support.
management

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 LANGUAGES  WORK EXPERIENCE
English Team Lead (Head of Advertising Traffic Jun 2023 - Apr 2024
(Upper- Department)
intermed True Helper Online
iate, B2+;
capable Achievements
of - Managed a team of 63 employees responsible for task quality and
business department revenue.
correspo - Organized training sessions, developed instructional materials, and
ndence optimized department workflows.
and
- Implemented analytical tools to assess advertising campaign
commun
effectiveness, increasing ROI by 20%.
ication)
- Boosted department revenue by 30% through campaign optimization.
Ukrainian
(Fluent) Traffic Manager Mar 2022 - Jun 2023

Russian True Helper Online
(Fluent) Achievements
- Managed advertising traffic via Telegram platform in SFS campaigns.
- Analyzed traffic sources to optimize campaigns and improve
 INTERESTS conversion rates.

Analysis of strategic - Collaborated with clients to ensure high-quality audience
games and gaming engagement.
 trends to understand
player behavior Technical Support Specialist Oct 2020 - May 2021
Diya Zhytomyr, Ukraine
Extensive experience in
esports (Dota 2, CS 2), Achievements
including tournament - Maintained stable connectivity for students accessing educational
 participation, match
platforms.
analysis, and strategy
- Performed remote troubleshooting for software and hardware issues.
development
- Provided consultations on educational platform usage, enhancing
overall user satisfaction.

EDUCATION
Master’s Degree, Journalism 2024 - 2025
National University “Odesa Law Academy” Odesa, Ukraine

Bachelor’s Degree, Cybersecurity 2020 - 2024
National University “Odesa Law Academy” Odesa, Ukraine

General Medicine (Years 2–3) 2017 - 2019
Odesa National Medical University Odesa, Ukraine

General Medicine, Incomplete Higher Education 2012 - 2016

Zhytomyr Institute of Nursing Zhytomyr, Ukraine

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