Вафожон

RASHIDOV VAFOJON NODIRJONOVICH
Tashkent, Uzbekistan
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PROFESSIONAL SUMMARY
Results-driven Logistics Dispatcher and Operations Manager with 5+ years of experience in U.S.
transportation, logistics, and service industries. Proven expertise in managing freight operations,
coordinating multi-trailer fleets, dispatch management, customer relations, and operational
problem-solving.

Experienced in Amazon logistics, Dry Van, Car Hauling (3, 5, 7, 9-car trailers), Stepdeck
operations, House Cleaning, Appliance Repair, Handyman, and Home Service dispatching.
Strong background in CRM systems, load boards, route optimization, and team coordination.
Recognized for leadership, fast decision-making, communication skills, and the ability to
manage high-pressure operations efficiently.

EDUCATION
Turin Polytechnic University in Tashkent

Bachelor’s Degree – Software Engineering
2020 – 2024

PROFESSIONAL EXPERIENCE
House Cleaning & Appliance Repair Services
Dispatcher / Customer Support Coordinator

2025 – 2026

• Coordinated scheduling and dispatching for cleaning and appliance repair technicians
• Managed customer communication, appointment confirmations, and service follow-ups
• Worked with more than 5 CRM systems and service management platforms
• Handled lead management, estimates, scheduling conflicts, and customer support
• Maintained efficient technician routing and service coordination
• Experienced with multiple load boards, CRM platforms, and dispatch systems
Roller Coaster Express LLC
Dispatch Manager / Operations Manager

2023 – 2025

• Managed daily dispatch operations for car hauling and specialized freight transportation
• Supervised dispatch teams and coordinated multiple drivers and trailer types
• Built strong relationships with brokers, customers, and carriers
• Oversaw scheduling, route optimization, and operational efficiency
• Solved complex customer and driver issues under tight deadlines
• Increased operational performance through strategic load planning and communication
• Managed CRM systems, dispatch software, and logistics tracking platforms

Big Boss Dispatch
Senior Dispatcher & Logistics Coordinator

2022 – 2025

• Specialized in Car Hauler dispatching (3, 5, 7, 9-car trailers)
• Coordinated Stepdeck, Dry Van, and specialized freight operations
• Negotiated rates and secured profitable loads using U.S. load boards
• Maintained constant communication with drivers and brokers
• Managed shipment tracking, scheduling, and problem resolution
• Demonstrated strong leadership in handling high-volume dispatch operations

Affect Truck / MTL Transportation / Global Logistic Auto
Group
Dispatcher – Car Hauler & Stepdeck Operations

2021 – 2025

• Planned and coordinated routes for multiple trailer types
• Worked with dispatch software, TMS systems, CRM platforms, and logistics applications
• Managed customer communication, scheduling, and load coordination
• Ensured timely delivery and operational compliance
• Solved dispatch, driver, and customer-related issues efficiently
• Experienced with all aspects of trailer dispatching and logistics management

Bonu Logistics
Amazon & Dry Van Dispatcher

2019 – 2021

• Managed Amazon logistics operations and Dry Van dispatching
• Coordinated driver schedules and delivery tracking
• Optimized delivery routes and operational performance
• Resolved real-time dispatch and delivery issues
• Ensured timely and efficient freight movement

CORE SKILLS
• Freight Dispatching & Logistics Coordination
• Car Hauler Dispatching (3, 5, 7, 9-Car Trailers)
• Stepdeck & Dry Van Operations
• House Cleaning & Appliance Repair Dispatching
• Dispatch Team Management
• Route Planning & Load Optimization
• Customer & Broker Communication
• Operations Management
• Problem Solving Under Pressure
• CRM & TMS Systems
• Load Boards & Logistics Platforms
• Workiz, BookingKoala, Thumbtack, Yelp
• Computer & Mobile Logistics Tools
• Fast Adaptation to New Platforms & Systems

LANGUAGES
• English — Fluent
• Russian — Fluent
• Uzbek — Native
• Tajik — Native