Rejoyce

Chidi Rejoyce Kelechi
Customer service specialist | sales representative
rejoyceeeechidi​@gmail.com 08123114722 Abuja, Nigeria kelechi_23

PROFILE
Customer-focused and dependable individual with strong communication and interpersonal skills.
Experienced in handling customer inquiries, resolving complaints, and supporting sales activities. Passionate
about delivering excellent service, building relationships, and contributing to business growth.

PROFESSIONAL EXPERIENCE
Customer Service Assistant, Frogfoot Networks (Pty) Ltd 2024 – 2025
• Maintained accurate customer records and documentation Johannesburg
• Reduced customer complaint resolution time by 30%, improving service efficiency
• Achieved a 95% CSAT score, exceeding company benchmark
• Worked with call centers like call rail to reach out to customers

Customer service specialist, HMG Careers 2024 – 2025
• Improved customer retention by 20% through effective problem-solving Canada
• Used kommo to keep track of leads
• Assisted in processing 100+ weekly transactions, including orders and returns
• Reduced escalation rates by 25% by resolving complex issues independently

Sales manager, OSL Direct Services 2023 – 2024
• Promoted and sold products/​services to customers, achieving sales targets Toronto
• Worked with CRM’s like HubSpot to keep track of leads
• Converted 30% of inquiries into successful sales, improving overall conversion rate
• Reduced customer response time by 40%, improving customer satisfaction

EDUCATION
Mechatronics Engineering, Federal University of technology, owerri 2020 – 2025

SKILLS
Sales and Marketing Techniques Data Entry and Record Keeping
Customer Relationship Management (CRM) Sales and persuasion skills
Excellent communication skills Microsoft Office (Word, Excel, PowerPoint)