Артем

Education

Economics Bachelor`s degree 9/2018-6/2020
Kharkiv Petro Vasylenko National
Kharkiv, Ukraine
Technical University of Agriculture

Work experience

CRM 2/2024-6/2026
Welthungerhilfe (WHH) Kharkiv, Ukraine
Description:

Managed CRM processes and maintained accurate beneficiary and operational
records
Processed and reviewed complaints received through CRM channels, email, and
Artem Sultanian hotline systems
Supported accountability and feedback mechanisms for staff and beneficiaries
Contact Prepared regular CRM reports and operational updates for internal teams and
partners
Contributed to quality improvement processes and workflow optimization
Coordinated communication between departments and external stakeholders
E-Mail: Supported implementation of humanitarian and protection-related activities in
[відкрити контакти](див. вище в блоці «контактна інформація») coordination with field teams and partners
Phone: Prepared and maintained program documentation, reports, and beneficiary
[відкрити контакти](див. вище в блоці «контактна інформація») records
Conducted mapping of Ukrainian civil society organizations and referral
Address:
pathways
Kharkiv Ukraine Coordinated referrals and communication with beneficiaries and partner
organizations
Assisted in protection monitoring and field support activities
Languages
Ensured accurate information management and timely reporting
Supported day-to-day operational and administrative coordination tasks
Conducted trainings for partner organizations on CRM procedures, reporting
English Middle
standards, and accountability tools
Ukrainian Native Developed Microsoft Forms for data collection, feedback, and reporting
Russian Native processes
Worked in close coordination with Livelihoods and Cash Assistance teams to
support beneficiary verification, case follow-up, and referral processes
Conducted needs assessments (MEAL)
Supported monitoring and evaluation (MEAL) activities, including data
collection, analysis, and reporting to improve program effectiveness
Assisted in the design and implementation of surveys and assessment tools for
program monitoring
Provided input on MEAL findings to enhance program quality, accountability,
and decision-making

Refferal 11/2023-2/2024
NGO Handicap International Kharkiv, Ukraine

Description:

Preparation of documentation
Protection monitoring
Mapping of Ukrainian Civil Society activities
Organizing meetings with local government representatives
Search IDP centers for further implementation and identification of
beneficiaries
External referrals
Organization and conduct trainings
Preparation of weekly repor
Induction of new employees

Cash Officer 8/2023-11/2023
Medair Kharkiv, Ukraine
Description:

Supported implementation of cash assistance activities in accordance with
humanitarian program procedures and donor requirements
Coordinated beneficiary registration, verification, and data management
processes
Maintained accurate beneficiary records and cash distribution documentation
Assisted in planning and organization of cash distribution activities in the field
Communicated with beneficiaries regarding assistance procedures, eligibility,
and feedback mechanisms
Conducted data collection and verification to ensure accuracy and
accountability of program activities
Supported complaint handling and referral processes related to cash
assistance activities
Prepared operational reports and contributed to regular program
documentation
Coordinated with field teams, local partners, and community representatives
during implementation activities
Ensured confidentiality and protection of beneficiary information in line with
humanitarian principles

Protection Monitor (ECHO project) 1/2022-7/2023
NGO Intersos International Kharkiv, Ukraine
Description:

Protection monitoring
Individual Protection Assistance
Information Dissemination
Case management
Social mapping
Preparation of weekly reports
Induction of new employees
Kits distribution
Intrerviewing IDPs
Collection of national data, document check
Intrerviewing key informants
Holding Focus Groups Discussions
Making a movement plan
Collection of information on population movements and protection trends

Customer search manager 8/2021-8/2022
Art modern Ukraine Kharkiv, Ukraine

Description:

Search for customers
Conducting presentations of interior designs
Support of agreements
Help in creating projects

Languages

English Middle

Ukrainian Native

Russian Native