Ярослава

Yaroslava Drozdova
Brno, Czech Republic [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary

Adaptive Transcriptionist with a passion for precise data entry and foundational experience in
legal transcription. Adept at handling multi-speaker audio and legal formatting standards.
Seeking to provide reliable, zero-error text deliverables for an innovative team.

Experience

Transcriptionist, Apr 2026 - Current
CrowdGen, Czech Republic
Expertly transcribed audio files with 99% accuracy and attention to detail.
Maintained confidentiality and security of sensitive information.
Adapted to various industries, ensuring relevant terminology usage.

Online English Teacher, Feb 2026 - Apr 2026
Znay Vse, Kyiv
Achieved 95% student satisfaction rate through personalized teaching.
Developed customized lesson plans tailored to individual needs.
Utilized multimedia resources to enhance the learning experience.
Created a supportive online community for peer learning.

Sales and Customer Service Representative, Sep 2024 - Oct 2025
TehnoYizhak, Kyiv
Developed and maintained strong relationships with new and existing customers,
achieving increased sales targets.
Managed and resolved customer complaints efficiently, providing satisfactory solutions to
enhance customer experience.
Assessed customer needs through detailed consultations, recommending products that
perfectly matched their requirements.
Communicated promotions and special offers to customers, driving sales and revenue
growth.
Followed up with customers to provide support and ensure satisfaction with resolutions.

Online English Teacher, Jul 2023 - Aug 2024
English with Mary, Kyiv
Prepared lessons on a variety of English topics, including reading, writing, and speaking.
Encouraged students to utilise English in practical contexts outside the classroom,
bridging the gap between theoretical knowledge and real-world application.

Reviewed and selected appropriate teaching materials, including textbooks, videos, and
online articles, to complement lesson plans.

Online English Tutor, Feb 2023 - Jun 2023
JustSchool, Kyiv
Taught online classes working with platforms such as Zoom and Google Drive to provide
remote teaching.
Customized lesson plans to meet individual student needs.
Developed tailored resources for diverse learning styles.
Provided constructive feedback to boost student performance.

Education

English Language: Translation in Business communication, 2024 - 2027
Kyiv National University of Technologies & design, Kyiv

Applied linguistics, 2021 - 2023
Taras Shevchenko National University of Kyiv, Kyiv

Skills

Customer relationship management Verbal communication
Complaint resolution Time-management
Creative thinking Problem Solving
Adaptability & Flexibility Active Listening
Attention to Detail Research Skills

Languages

Ukrainian English

Russian Czech