Олександр

OLEKSANDR RIABOKON
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Operations and customer support professional with 8+ years of experience in banking, telecommunications, retail operations, and client service. Skilled in compliance, account management, fraud prevention, CRM systems, and remote customer support. Proven ability to work independently, resolve complex issues, and manage high-volume workflows with accuracy.
EXPERIENCE
JPMorgan Chase | Associate Banker2026–Present
• Manage daily operational tasks and process high-volume transactions with exceptional accuracy.
• Resolve client inquiries and account discrepancies autonomously with minimal oversight.
• Maintain strict compliance with banking regulations, identity verification, and security procedures.
• Monitor workflow to identify, document, and escalate potential procedural or security risks.
PepsiCo | Merchandiser2024–2026
• Managed inventory and product accountability across multiple retail locations.
• Maintained accurate data records and resolved operational discrepancies independently.
• Followed structured corporate procedures to ensure compliance and execution accuracy.
AT&T | Assistant Store Manager / Customer Service Representative2023–2024
• Processed customer transactions, billing inquiries, and account updates.
• Resolved complex customer service issues and provided effective account solutions.
• Supported daily retail operations, generated performance reports, and managed fraud prevention procedures.
Wireless City | Store Manager2017–2022
• Oversaw daily business operations with full accountability, including cash handling and reconciliation.
• Resolved escalated customer grievances while maintaining total team compliance with company policies.
• Onboarded and trained staff members on operational tasks, customer service, and asset protection.
EDUCATION
International Humanitarian University – Associate Degree in Economics, 2015
LANGUAGES
English, Ukrainian, Russian
SKILLS
Operations Management, Customer Support, Problem Solving, Account Administration, Billing Resolution, Data Entry, CRM Systems, Compliance, Risk Mitigation, Team Training