Діана

Diana Petrenko PROFILE
Responsible and guest-focused professional with strong multitasking skills
and ability to work under pressure. Team-oriented professional dedicated to
working collaboratively with crew members to ensure outstanding customer
service.

EXPERIENCE

[відкрити контакти](див. вище в блоці «контактна інформація») Le Royal Meridien Beach Resort and Spa
Guest Services Assistant
[відкрити контакти](див. вище в блоці «контактна інформація»)
02/2025 – Current | Dubai, UAE
Dubai, UAE
Welcomed and ensured an excellent customer experience for guests.
•

Managed and fulfilled guest requests promptly, maintaining high
•

satisfaction.
FULL EDUCATION Recommended and booked local attractions, restaurants, and activities
•

based on guest preferences.
Translator of English and German Handled guest complaints efficiently.
•

Kharkiv Polytechnic University Organized amenities and services to enhance guest comfort and
•

09/2018 – 06/2022 | Kharkiv, Ukraine convenience.
Trained new team members to ensure consistent service quality and
•

operational efficiency.
LANGUAGES
Six Senses Kaplankaya
Ukrainian - Native Guest Experience Maker
Russian - Native 03/2023 – 10/2023 | Akbuk, Turkey

English - Fluent
Global Bilgi (Turkish Airlines project)
Customer Support, First Calls Assistant, Trainer
CERTIFICATES 11/2020 – 01/2022 | Kharkiv, Ukraine
Answered passenger inquiries and processed ticketing transactions.
Guest Experience Maker Training
•

Trained and supported new employees during the first calls.
Certificate
•

Delivered high-quality service under pressure.
•

7 Star Butler Service Magnums Dealist (Ukraine International Airlines project)
Academy Certificate Customer Support
10/2019 – 03/2020 | Kharkiv, Ukraine
PERSONAL DETAILS

Date of birth SKILLS
31.08.2001
Opera PMS MS Office (Outlook,Word,Excel,PowerPoint)
Place of birth Guest Experience Platform
Kharkiv, Ukraine

Height
165

Weight
50

Diana Petrenko [відкрити контакти](див. вище в блоці «контактна інформація») 1/1