Валерія

Valeriia Latysheva
[відкрити контакти](див. вище в блоці «контактна інформація»)  [відкрити контакти](див. вище в блоці «контактна інформація»)  Bucharest, Romania
Professional Summary
Detail-oriented Quality Analyst with strong experience in quality auditing, process compliance, and performance analysis within corporate environments. Proven ability to analyze data, conduct audits, and drive continuous improvement initiatives. Highly analytical, structured, and adaptable, with a strong interest in Quality and Data Analyst roles
WORK EXPERIENCE
Genpact
Quality Auditing AnalystFeb. 2025 – Present
• Perform live call audits using defined quality frameworks, evaluating grammar accuracy, process adherence, and policy compliance. Audit live calls for grammar accuracy, process adherence, and compliance with global standards.
• Analyze audit results and quality metrics to identify trends, root causes, and improvement areas; produce actionable quality reports
• Participate in calibration sessions, support quality escalations, and contribute to continuous improvement initiatives

ConcentrixFeb. 2024 - Feb.2025
Quality AnalystOn-site (Romania)
• Promoted within three months based on audit accuracy, analytical performance, and attention to detail
• Conducted quality evaluations using KPIs and scoring models; analyzed performance data to identify gaps and risks
• Delivered data-driven recommendations that significantly improved compliance and quality scores

Children’s Store Network “Chudo Ostriv”Jun. 2021 – July. 2022
Assistant Category ManagerOn-site (Ukraine)
• Responsibilities: Managed supplier relations, inventory planning, and product ordering.. Ensured stock availability across stores, handled complaints, and supported the purchasing department.
• Achievements: Successfully optimized ordering schedules, reducing stock shortages by 15% and building strong relationships with suppliers.

Men’s Clothing Retail and WholesaleJune 2018 – June 2021
Finance & Operations AnalystOn-site(Ukraine)
• Managed operational accounting, inventory audits, reconciliations, and monthly financial reporting to ensure data accuracy and financial control
• Implemented an improved tracking and reporting system, increasing reporting accuracy
EDUCATION
Faculty of Economics, Law and Business Management, Ukraine2022-2024
Master in Economics and Business Management | 2022 – 2024
• Focus: Strategic business planning and urban development
Faculty of Economics and Business Planning,Ukraine2018-2022
Bachelor in Management and Administration | 2018 – 2022
• Focus: Supply chain and economic analysis.
SKILLS & INTERESTS
Skills: Quality Auditing & Compliance • Data Analysis & Reporting • KPI & Quality Metrics • Root Cause Analysis • Process Improvement • Stakeholder Calibration • MS Excel (Analysis & Reporting), SQL(Basic), Power BI(Basic)

Language skills: Native Ukrainian, Russian (Fluent), English(Fluent), Romanian (Basic)

Interests: Traveling, Photo, Books